Application Support Analyst (IT Dept)

VILLAGE OF SCHAUMBURG

Human Resources Department

101 Schaumburg Court

Schaumburg, IL 60193

http://www.villageofschaumburg.com

The Village of Schaumburg employs approximately 600 employees in a variety of departments within the organization, such as police, fire, public works, engineering, finance, human resources, cultural services, community development, information technology, and transportation. Our employees work to serve the residents and strive to make Schaumburg the best community it can be. Schaumburg is a thriving community of 75,936 residents located 12 miles west of O’Hare International Airport and approximately 26 miles northwest of the City of Chicago. The community is the base of the second largest concentration of retail, office and commercial activity in the state of Illinois and recently named one of the Top Ten Best Places to Live according to Money Magazine.

INVITES ONLINE APPLICATIONS FOR THE POSITION OF:
Application Support Analyst (IT Dept) with an online application deadline of 05/13/2018 or until 75 applicants have successfully completed the application process.

STARTING SALARY: $62,213.00 – $76,212.00 annually dependent on qualifications. Salary range for this position is $62,213.00 – $90,211.00.

Please attach as part of your application all necessary documents verifying that you meet the minimum qualifications for the position.

JOB SUMMARY:
This position supports all enterprise applications across all functional areas of the organization. Duties include maintaining, updating, and patching all enterprise applications and providing end user support to 700+ end users on basic, intermediate, and advanced application support requests. This position also works closely with in-house development staff to recommend and plan updates or enhancements to custom applications. The role requires regular interaction with application vendors to track new features and functionality, resolve open support tickets, and to coordinate and plan upgrades.

JOB DUTIES:
Resolve support tickets from end users for application and software issues. Administers various custom-built and 3rd party applications including password resets, security, tuning, configuration, upgrades, and general application administration as needed. Works as a liaison between application users and application vendors to facilitate service for problem reporting and resolution, service request management, and project and resource coordination. Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring enterprise applications. Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders. Develops, implements, and maintains policies, standards and procedures regarding operation of village applications. Maintains and enhances performance of all new and existing software and applications across the organization. Interfaces with vendors for upgrades and patches. Schedules upgrades, tests, troubleshoots and implements database and 3rd party software. Works with in-house development staff to design and plan application and database configurations to ensure system integrations and compatibilities. Performs other duties as assigned.

May act as representative in absence of supervisor. Develops programs and reports; implements, tests, and evaluates programs; updates as necessary, in a minor capacity. Participate in the design, development, and delivery of software applications training programs and individual classes. Conduct research into software application products and services in support of development and purchasing efforts. Keeps abreast of new applications new application management tools.

QUALIFICATIONS:
Bachelor’s degree in Computer Science or related field. A minimum of three years of experience in the Information Technology field in the area of application development, database administration, and application administration. Proficiency with current computer software systems, including email, calendar programs, job specific software, and customer service systems preferred within the first six months of employment.

In-depth, hands-on knowledge of and experience with enterprise and desktop applications, including enterprise resource planning (ERP) software, document management systems, and productivity tools like MS/Office, MS, Project, and MS/Access. Proven experience with troubleshooting principles, methodologies, and issue resolution techniques. Knowledge of the use of village software applications and development tools. Requires ability to develop and initiate methods and procedures related to job duties. Requires ability to establish working relationships and effectively communicate with co-workers. Requires analysis and problem solving skills – the ability to develop and initiate methods and procedures for successfully handling and completing system requirements.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
This position works in a typical office setting. Prolonged periods of concentration, proofreading, and extensive computer work.

BENEFITS:
The Village of Schaumburg has a competitive benefit package which includes: Section 125 cafeteria plan including health, dental, vision, and life insurance as well as medical and dependent care flexible spending accounts, a retirement plan through the Illinois Municipal Retirement Fund, paid holidays, paid vacation, and sick leave.

SELECTION PROCESS:
Candidate screening process may consist of an application review, skills testing, employability assessment, interviews, reference checks, and other job-related testing or verifications. Chosen candidates will be subject to a background and criminal history investigation, and qualifying pre-employment medical examination and drug screen.

THE VILLAGE OF SCHAUMBURG IS AN EQUAL OPPORTUNITY EMPLOYER