Application Support Analyst

About Fyffes NA

Fyffes North America is an importer and distributor of fresh produce to the retail and wholesale industries based in Coral Gables, Florida, established over several decades ago. Fyffes NA is a privately held organization with sales of < $1B and < 100 employees. Fyffes NA’s market region is predominantly domestic (USA) with some operations in Canada and plans to continue expansion in North America. Our products portfolio includes bananas, pineapples, plantains and ethnic tropical fruits. Our vision is to be the best tropical fruit supplier in North America and to do so by supplying regional and local retail and grocery chains while maintaining an emphasis on superior quality and service.

Position summary

The Application Support Analyst at Fyffes NA ensures the continuous operation of the processes supported by the corporate systems and platforms, through the resolution of application and system issues. The individual develops working knowledge of applications and the environment in which they are used, gathers user requirements and secures improvements to the current applications. Works with external vendors and developers to ensure issue resolution and process improvement. The ideal candidate will have both business / processes skills as well as technical IT knowledge. The position requires managing multiple and concurrent high-level tasks in a fast-paced environment within established SLAs and timelines. The position reports directly to the IT Director, Fyffes NA.

Roles & Responsibilities

· Gain understanding of business processes and of the various applications used throughout the organization.

· Assist the users in solving errors in the corporate applications, in compliance with the company’s service levels of agreement.

· Analyze reported errors, detecting problems or deficiencies on the current systems, diagnosing root causes and proposing solutions.

· Develop or coordinate the development of specific requirements on current systems.

· Record, track and document the problem-solving processes.

· Communicate effectively with external vendors and software developers.

· Participate in user testing for new developments / implementations.

· Participate in business IT projects if needed.

· Position may require working extended hours, holidays, and/or weekends as needed.

Qualifications

· Bachelor’s degree in Computer Science, Engineering or a related field