AIRPORT COMMUNICATIONS OPERATOR

PN# 17820

ALL PERSONS INTERESTED

Division/ Section: Bush Intercontinental Airport / Airport Communications Center

Reporting Location: 2800 North Terminal Road – Houston, Texas 77032 (subject to change)

Workdays & Hours: Shift work, including rotation, holidays and weekends (subject to change)

JOB DESCRIPTION/DUTIES

The role of the airport communications operator will be to operate the airport telephone system, public address system, and TTY/TDD system. Provides routine airport information to customers and airport tenants; uses computer aided dispatch (C.A.D.) system to perform communications, field personnel management, and record-keeping duties; utilizes handheld radio and dispatch console to dispatch personnel to calls for service; monitors incidents in airport buildings and grounds via CCTV cameras. Monitors the access control system to ensure that no unauthorized access is made to Aircraft Operating Areas (AOA), sterile, and other security areas; relays information to appropriate personnel regarding public safety incidents, repair services and airport emergencies. Provides training to new operators; maintains accurate records for work to be done, work in progress and work completed; communicates tactfully and effectively with the public, airport tenants, contractors, supervisors and other employees; performs other job duties as assigned by supervisor. Must be able to work all shifts. Performs other duties or be “on call” during emergency situations as required. “Must be able to pass a criminal background check, obtain and federally mandated security clearances where required”.

WORKING CONDITIONS

Performing these duties will involve sitting for extended periods; extensive use of computerized video display equipment, phones and radios; ability to deal with a diversified group of people; understanding spoken and written information; speaking and writing effectively; walking and driving city vehicles; adjusting to interruptions and changes; attending to details amid distractions; working with a minimum of supervision; dealing with people in tense situations; recognizing sound, tone and pitch; working as a member of the team; and lifting up to twenty (20) pounds; Must be willing and available to work all shifts, including rotation, weekends and holidays.

MINIMUM REQUIREMENTS:

MINIMUM EDUCATIONAL REQUIREMENTS

Requires a high school diploma or a GED.

MINIMUM EXPERIENCE REQUIREMENTS

One (1) year of experience in a major airport terminal handling a variety of communication activities or in a related major facility handling a variety of communications equipment is required.

MINIMUM LICENSE REQUIREMENTS

Valid Class C Texas driver’s license and compliance with city’s policy on driving (AP 2-2).

PREFERENCES:

One (1) year of solid experience with Microsoft Outlook and types a minimum of 40 wpm preferred. Preference will be given to candidates that have the ability to monitor multiple phone lines, monitor screens, and has security monitors. At least one (1) year of CCTV, and access control a plus a certification in emergency management and/or communications & response, 911 dispatch certificates a plus; Microsoft Office a plus; Preference will be given to candidates that are willing to work 2nd and/or 3rd shift. Microsoft outlook experience preferred.

**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**

GENERAL INFORMATION:

SELECTION/SKILLS TEST REQUIRED

Application review and/or interview.

SAFETY IMPACT POSITION – YES

This position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

Page Grade – 13

SALARY INFORMATION

Factors used in determining the salary offered include the candidate’s qualifications as well the pay rates of other employees in this classification.

APPLICATION PROCEDURES

Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during posting opening and closing dates shown. Applications must be submitted online at: www.houstontx.gov . To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/Hhuston/default.cfm . For assistance please call 281-233-1887.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided. If you need special services or accommodations call TTY 7-1-1.

***EEO Equal Employment Opportunity The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual’s sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.***