Airport Butler – Concierge-ORD

Airport Butler is a premier Concierge company providing signature services to customers in Airports all over the United States and Canada. The offering is independent from airlines and customized for any customers, regardless of traveling class, who wishes personalized service and extra care when arriving, departing or connecting through an airport. We offer our services to executives, inexperienced travelers, families, Senior Citizens, celebrities and small group travel. Our clients buy these services via our website, reservation center and travel agencies.
Whether adding an extra touch of comfort, convenience, or sense of luxury, an Airport Butler exceeds our client’s expectations by executing white glove service in a fast paced environment!
Pay: $18.00 per hour, mostly part time – approximately 20-32 hours/week – located at the Chicago, O’Hare Airport.
Key Tasks:
Key responsibility is to ensure total client satisfaction
Greet and assist clients curbside, at airport gates, or arrival halls and escorting them to their desired next points within the airport.
Knowledgeable about all airport amenities such as restaurants, services, retail locations and airline ticket counter and gate information.
Develop and maintain professional rapport with regulating agencies and airlines within the airport
Exhibit upmost confidentiality with clients and client information
Maintain strict adherence to escorting protocol within the airport
Utilize the reservation system (GDS) for managing all client services
Preferred Qualifications:
Multi-lingual
Passionate approach to customer service, positive attitude, strong work ethic, exceptional organizational skills
Passion for serving customers
Demonstrates the ability to have proactive problem solving techniques
Demonstrates ability to collaborate with other employees to overcome abnormal situations
High level of cultural awareness
Direct experience in higher end or VIP services in the hospitality industry in order to recognize the high value customer
Excellent internal and external customer service skills to handle all client’s needs, concerns, and accommodations
Ability to work in a hectic, stressful environment while delivering a very calm, positive, efficient and comforting service
Adapt to an ever changing environment and be resilient Requirements Exigences Requirements:

• Possess at least a High School Diploma/GED equivalent and be 18 years of age and possess current authorization to work in the US
• Ability to work under pressure with a minimal supervision
• Must wear company uniform as prescribed and conform to all grooming standards
• Must be able to stand and walk for long periods of time and lift up to 70 lbs.
• Must, after training, be able to efficiently use Airport Butler’s automated reservation system
• Must be able to work shift work including irregular shifts and overtime, holidays and weekends
• Must be flexible in work schedule to match the demand for services
• Airport and/or Airline hospitality service experience would be a strong asset

Airport Butler is a brand of Airport Terminal Services, Inc.

M/F Disabled and VET EEO/AA EMPLOYER

• Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
• Please view Equal Employment Opportunity Posters provided by OFCCP here.
• The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)