Agile Business Analyst

The Company

Highland Solutions isnt just another up-and-coming tech company; they are inspiring their clients and creating exceptional customer experiences. What sets Highland Solutions apart is our customized solutions which are reflective of our highly skilled, notably diverse and collaborative team. Highland Solutions is eager to add to this team with CRM Business Analyst who is excited to optimize business solutions! We are good people, looking for good people.

Purpose

The Agile CRM Business Analyst is responsible for the entire business requirements lifecycle. As the vital link between our knowledgeable clients and tech-savvy team, the role is intimately involved with translating key insights and findings to the delivery team. But, we dont stop there; taking it one step further, the Agile CRM Business Analyst is constantly on the lookout for ways to improve and create a value proposition for clients.

The Agile CRM Business Analyst will collaborate daily with a cross-functional agile team of CRM specialists including Client Services Managers, Solutions Architects, and the development team. Together, the team will deliver superior CRM Solutions. A team player who capitalizes on the value of each skill set is positioned to succeed in this role.

Non-Negotiable Must Haves:

• Top-notch Communication Skills. Work the room, ask the right questions, and steer the discussion to uncover client priorities and requirements, then document what youve learned. Clearly communicate progress to external (client) and internal stakeholders. We need someone who isnt afraid to engage with the C-suite as well as business process experts. You can translate your findings user stories, agile release planning, detailed acceptance criteria, and testing approaches.
• Consultation + Leadership. Comfortable taking the wheel, coaching and mentoring the delivery and client teams. Gain clients trust by cultivating knowledge of the client, their business their project. Lead the client in prioritizing high-value features, then demonstrate the clear communication, agile project organization and trusted consultants voice that successful projects require.
• Business Smarts. Can you talk the talk and walk the walk of customer relationship management? You must be able to engage business development in demonstrating, proposing and scoping CRM solutions for referred prospects and in support of the sales team. Learn and understand our clients business models and identify areas in which Highland can offer expanded services.
• Curious Creature. Continue to expand your skills, as applicable to the teams work, and stay current with new features and capabilities in the CRM space. To stay competitive and provide the best value for our clients, we need someone who is constantly in search of the latest business trend and obsessed with driving results.

The Ideal Candidate Checks These Boxes:

• Previous CRM experience, ideally 1+ years
• Minimum 3+ years working as a Business Analyst on an agile team
• Client-facing consulting experience
• Great oral and written communication and meeting facilitation skills
• Strong service mentality focused on client satisfaction
• Track record of working cross-functionally with sales, marketing, delivery/development and operations
• Experience forming lasting relationships of trust with team members
• Demonstrated ability to quickly and proficiently understand and absorb new information
• Experience with planning, organizing, and scheduling projects in an efficient, productive manner focusing on key priorities
• A bachelors degree in technology, project management or related field

The Fine Print

• Competitive salary position based on current market value
• Trendy, transparent culture where we arent afraid to host a happy hour
• Voluntary participation company health and wellness benefits
• Voluntary participation in the company 401K program
• Relaxed dress-code, open workspace stocked with snacks and beverages
• Primarily on-site in brand new offices in Chicagos downtown Loop
• Minimal travel required, less than 30%, and mostly in the Midwest
• Unfortunately, we are not able to offer sponsorship at this time

**We strive to build a diverse workforce through equal opportunity employment that embraces and leverages the differences each individual has to offer. Highlanders encourage everyone to bring their whole self to work each day. We recognize we’re all human beings first. With a shared world, a shared future, and 99% shared DNA, we celebrate what unites us along with what makes us unique. Through our myriad of perspectives, backgrounds, identities, and ideas, we are creating richer local and global communities. We look forward to meeting you and welcome the opportunity to grow together.**