Accounting Technician- NF-III

This position provides general office and financial support to lodging management for lodging operations with 114 or less bed spaces. Performs various management support functions to include preparing general correspondence and budget submissions. Processes all purchase orders and receiving reports in internet based purchasing software. Monitors current projects to ensure delivery of items on order. Prepares lodging time records for payroll processing and assists with payroll discrepancies; tracks labor hours to ensure compliance with Air Force Guidance. Approving official for NAF Government Purchase card (NAF GPC)/Purchase Card (P-Card) Program. Reviews night audit reports and resolves out-of-balance accounts or reports. Works with Guest Service Representatives to fix posting errors. Works directly with guest or unit in collecting fees. Prepares bills. Answers Guest Folio phone inquiries and follow ups. Calls and/or mails correspondence to customers as necessary in order to update accounts. Conducts research to assist NAF Accounting Office (AO) in balancing accounts receivable. Prepares monthly surcharge calculation. Processes daily credit card deposits. Reviews NAF-T reports. Controls petty cash fund. Designated records custodian of lodging files and ADPE. Serves as back-up administrator for the lodging automated data system. Adds, deletes or updates user codes as needed. Adds reports or batches as needed. Updates contract-lodging codes. Updates rates. Adds or changes transaction codes as needed. Coordinates room code changes though AFSVA. Able to verify backups of the database are occurring successfully (both SQL and tape). Oversees lodging awards program as directed by management, scheduling team socials and working with section manager for appropriate activities. Commercial Hotel liaison. Responsible for monitoring lodging’s hospitality training and development programs in accordance with Air Force Lodging standards. Tracks courses required to maintain or earn hospitality certifications which meets Lodging program objectives . Works with section supervisors to determine training needs. Coordinates with the Services training staff for opportunities and creates training calendars for all lodging employees. Schedules employees for training classes and communicates with appropriate managers to ensure employee attendance. Oversees small study groups or self-directed studies as needed to complete lodging courses. Coordinates with Lodging Manager and Assistant Manager to establish and maintain budgets for staff development, incentives and recognition items. Ensures completion of all hospitality training required for certification with the Educational Institute. Coordinates with the Educational Institute to obtain training dates, materials, and instruction plans. Conducts quarterly or other training record reviews and briefs results to lodging management. Assists management with tracking Customer Service trends. Monitors customer feedback and comment cards and schedules remedial or additional training for lodging staff as appropriate. Under direction of management develops schedule to ensure the quality assurance evaluation program is conducted in accordance with AF standards. Responsible for overseeing lodging specific new employee training and regularly briefs lodging management on course schedule, expectations and solicits presenters. Watches and reviews processes and performance in the workplace and adjusts staff development program to address any performance short-comings noted. Forwards list of complete training and staff development to supervisors so their AF Form 623 or AF Form 971 is documented. Performs additional duties as assigned. Position is a position of trust

QUALIFICATIONS

Knowledge of the property management system, sufficient to follow individual funds and specific monies from initiation through expenditure stages to trace discrepancies in the system. Knowledge in the operation of a word processing and accounts receivable program to perform basic functions and print a variety of standardized forms, reports, etc. Requires knowledge of account relationships and relationships with other accounts within the system in order to perform extensive balancing and reconciling of detail and summary accounts. Ability to read, analyze, and interpret technical procedures, or governmental regulation. Ability to write reports, business correspondence, and procedure manuals. Must be computer proficient in standard office software. Ability to effectively present information and respond to questions from group and managers, customers, and general public. Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Must be able to read, speak, and write English. Basic knowledge of AF Inns NAF and APF budget required. Must be able to satisfactorily complete a National Agency Check with Inquiries (NACI).

PERFORMANCE STANDARDS

Reports consistently reflect accurate records of all transactions. Maintains supporting documentation files according to regulatory requirements. Updates file system to enable quick and efficient retrieval of information. Safeguards petty cash funds, reconciling fund account as transactions are completed. Promptly resolves telephone system problems, elevating irresolvable problems to supervisor. Provides well-developed budget documents and administrative packages/letters/forms as assigned by the supervisor. Performance is evaluated in terms of implementation of Air Force Lodging’s standard training program and expansion to specific local needs. Works under the general supervision of the Lodging Manager or Assistant Manager who establishes broad program goals; however, routine work is performed independently. Must produce training schedules within established timeframes and budgets and ensure that lodging training needs are met. Assists supervisors to ensure training plans are developed according to analysis of tasks and standards and ensures compliance with Innkeeper, Air Force Golden Eagle and other operational standards. AF Inns standard training is the minimum measure. Use QAE findings and Customer Feedback to supplement training needs. Positive working relations with all lodging departments is vital to ensure employee access to scheduling and training. An active certification program is mandatory and regular reports and measures will be provided to the Lodging Manager and Assistant Lodging Manager semi-annually to enhance staff development.

TRAINING

Attends all formal and informal training applicable to this position deemed necessary by the supervisor. Must complete the web-based training selected for this position by the AFSVA. Attends all formal and informal training applicable to this position deemed necessary by the supervisor. Must complete the CHT within 12 months of accepting this position.

REQUIRED DOCUMENTS:

– If you are claiming Military Spouse Preference (MSP) you are required to upload a copy of your active duty spouse’s PCS orders.

– If you are a veteran claiming veteran’s preference, you are required to upload your DD 214 Member 4 copy . Do not submit other copies of the DD214.

ADDITIONAL REQUIREMENTS:

– Successful completion of a federal background investigation is required as a condition of employment

– All Federal NAF Employees are required by PL 104-134 to have salary payments made by electronic funds transfer/direct deposit.

-Internal NAF applicants pay may be set according to applicable pay setting rules.

-For current appropriated fund (APF) employees, portability pay setting rules apply (REF: AFMAN 34-310, NAF Personnel Program Management and Administration Procedures, para 13.6.2.2).

EEO Policy Statement

The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Reasonable Accommodation Policy Statement

This agency provides reasonable accommodations to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

“Any individual who was required to register with Selective Service and who is not registered or knowingly and willfully did not register before the requirement terminated or became inapplicable, will not be appointed.”