Academic Operations Co-ordinator – Waterfall Campus

IIE Varsity College, an educational brand of The Independent Institute of Education (Pty) Ltd, is a registered private higher education institution.

The Waterfall campus situated in Midrand is seeking an Academic Operations Co-ordinator.

Academic Operational Management:
Manages data on retention statistics system

Manages the academic delivery of designated programmes

Ensures timely preparation of assessments

Compiles and manages timetables according to programme criteria

Manages the compilation and distribution of all academic reports

Verifies all marks and prepares moderation

Manages the on and off-site storage process of academic material

Manages the ordering and distribution of material

Compiles the graduation lists for particular programmes per campus

Customer Service:
Manages student academic orientation

Meets project deadlines

Addresses all student queries for both current and past students

Addresses parent/account payer queries/ complaints by investigating and resolving the matter

Addresses all lecturer queries

Liaises with external institutions

Calls students to determine retention

Confirms qualifications

Writes letters of conduct

Integrated Student Support:
Identifies at risk students

Contacts students and parents to follow up on all reported and solved cases

Liaises with student support department

Academic Operations Administrator Supervision:
Trains and supervises Academic Operations Administrators and their mandate

Monitors the processing of assessments by AOAs

Oversees that AOAs are adhering to processes and systems

Monitors the capturing and processing of results and attendance

Lecturer Supervision:
Sources experienced lecturers who are specialised in their specific fields

Prepares contracts for Independent Contractors

Manages lecturers and addressed lecturer queries

Reviews lecturer performance throughout the year

Manages the lecturer briefings and budget

Competencies:
Interpersonal and communications skills

Problem solving skills

Best suited to a friendly, organised person who works accurately and is able to handle pressure

Coaching and mentoring skills

Time management skills

Education:
Minimum of Advanced Diploma or Bachelors Degree. Postgraduate qualification advantageous

Work Experience:
Minimum of 3 years work experience in administration, 2 years in project or operational management, 2 years in a supervisory role and 3 years experience in customer service.

Working Conditions:
IIE Varsity College reserves the right not to fill the advertised vacancy.