311 Assistant Business Services Associate

The successful candidate will serve as an Assistant Business Services Associate reporting to the NYC 311 Customer Service Center. Responsibilities will include: assist in planning, coordination, and implementation of business management activities and services to support 24/7 operations and customer-focused initiatives; utilize computer-based applications and technologies to support business needs across multiple contact center channels; use advanced functions of Microsoft Office Suite, business intelligence tools, and spreadsheet applications to prepare essential reports; assist in research and review of data to identify trends and support business strategies; assist in liaison functions with internal and external stakeholders; assist in preparation of time-sensitive materials, documentation, business communications, and written correspondence; assist in maintenance of files and business records; assist in scheduling of meetings and conferences; assist with recruitment events, conducting interviews, and outreach support; assist in conducting presentations; and assist in coordination of special projects and programs to support equitable service delivery and continuous improvement efforts.

Minimum Qual Requirements

Qualification Requirements 1. High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or 2. Education and/or experience which is equivalent to “1” above.

Preferred Skills

3+ years of full-time professional experience in business services, project coordination, human resources, and/or public administration; demonstrated experience with business principles and techniques of administration, organization, and coordination of services in a government agency or non-profit organization; strong research, analysis, and time management skills; excellent customer relations, communications, and presentation skills; strong business writing and business math skills; strong documentation and data compilation skills; strong technology and computer skills; advanced proficiency with Microsoft Office programs including Word, Excel, Access, Visio, Project, and PowerPoint; proven experience preparing complex spreadsheets; ability to handle multiple tasks simultaneously under tight deadlines; strong attention to detail and quality assurance; and ability to excel in a collaborative and fast-paced environment.

To Apply

For City employees, please go to Employee Self Service (ESS), click on Recruiting Activities > Careers, and search for Job ID# 340416.For all other applicants, please go to www.nyc.gov/jobs/search and search for Job ID# 340416 or click “Apply Now” below.A RESUME AND COVER LETTER ARE REQUIRED.NO PHONE CALLS, FAXES, OR EMAILS WILL BE ACCEPTED.ONLY THOSE CANDIDATES UNDER CONSIDERATION WILL BE CONTACTED.Appointments are subject to oversight approval.The Department of Information Technology & Telecommunications and the City of New York are equal opportunity employers.

Hours/Shift

Due to the necessary duties of this position in a 24/7 operation, candidate may be required to work various shifts such as weekends and/or nights/evenings.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.