YARDI System Administrator and Trainer

A healthy community begins at home. REACH provides quality affordable housing and opportunities for individuals, families, and communities to thrive.

REACH is an equal opportunity employer that strives to create a diverse workforce and an inclusive culture. This organization believes that each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. Therefore, this job description is designed to outline primary duties, qualifications and job scope, but not limit the employee nor the organization to just the work identified. It is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors.

Position Summary: This position will be responsible for providing overall administration, troubleshooting and training and technical support for our property management software at the corporate and property level. Essential Functions/Major Responsibilities: • Manage the administration of roles and responsibilities of the YARDI platform • Train staff on the functions of the REACH workflow in YARDI • Provide technical support to ensure accurate processing for site operations • Provide an ongoing assessment and development of YARDI to identify opportunities for process improvement and implement them • Provide any reporting as required by senior managers Required Statement: REACH employees are expected and required to behave in a professional and courteous manner in doing REACH business and dealing with other staff, residents, and all contacts inside and outside the organization. Profanity, derogatory and abusive language is specifically forbidden.

Scope and Accountability: • Incumbent makes independent decisions, but actions are guided by clearly-stated standards, parameters, and processes. Incumbent performs work under minimal level of supervision. • Incumbent makes recommendations, gives direction to others, and performs work independently or with minimal supervision. • Work under established guidelines and controls, including …Generally Accepted Accounting Principles (GAAP), Sarbanes-Oxley and other local and national government regulations, including transportation, environmental, and Public Company Accounting Oversight Board (PCAOB), Financial Accounting Standards Board, inter-company procedures, REACH’s Audit Policies and Procedures and REACH’s Code of Business Ethics.

Errors may result in… • Additional time required to correct errors • Incorrect payments made • Missed payment or filing deadlines • Additional costs to the organization • Incorrect financial reports • Faulty management decisions based on erroneous data • Improperly or uncompleted work • Cost or time overruns • Effect on property integrity • Incorrectly collected or applied rent monies • Resident issues or dissatisfaction • Missed opportunities

Other useful statements include: • Position involves a moderate degree of complexity in dealing with recurring work situations • Work is verified on the basis of outcomes and results

Supervisory Responsibility: • Job is not supervisory in nature

Knowledge, Skills and Abilities: • Experience with Property Management Software and an understanding of workflow for property management • Working knowledge of accounting • Excellent communication skills with a high orientation to effective customer service • High attention to detail Education and Experience: • Minimum of two (2) years of experience of support in YARDI • Bachelor’s degree in Accounting, Computer Science, or equivalent work experience

Interpersonal Contacts: Contacts are made… • Both inside and outside the organization External contacts occur with: • Contractors • Vendors • Industry organizations Internal contacts occur • With all levels and areas of the organization Contacts are made… • On own initiative and at the direction of the supervisor • Contacts made may concern confidential or sensitive information requiring the use of discretion, negotiation or persuasion • Contacts occur both face- to-face and via telephone • Contact may deal with hostile or upset residents • Presentations to external sources and groups may be made.

Work Environment and Physical Demands: The work environment and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • May be exposed to angry, distraught, or potentially violent people • May require overtime to meet deadlines • May require evening and/or weekend meetings • Requires period of walking, standing or working in confined spaces • May require the need for frequent shifting of priorities and deadlines • Work levels tend to fluctuate with deadlines of rent receivables, audit periods or during annual volunteer events • Requires work with a variety of age groups • Requires use of personal vehicle • Must have a valid driver’s license and valid liability insurance • Requires out-of-town travel to conferences

While performing the duties of this job, the employee is regularly required to sit. The employee is occasionally required to stand; walk; use hands, tools, or controls; reach with hands and arms; and readily and effectively communicate. The employee must occasionally lift and/or move up to 25 pounds. Vision abilities required by this job include ability to effectively see within an office environment, which may include long term computer exposure, and to adjust focus accordingly. The duties of the job are primarily performed in an office environment. There is some exposure to noise in the work environment, which is usually mild to moderate.

Disclaimer Language: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time-to-time, as needed. The company reserves the right to modify, interpret, or apply this job description in any way the company desires. This job description is not an employment contract, implied or otherwise. The employment relationship is “At-Will”. The aforementioned job requirements are subject to change to reasonably accommodate qualified disabled individuals.