Work From Home Customer Service Associate

Williams-Sonoma Inc.

Est. 1956

Seeking Part-Time Work From Home Customer Service Associates

• Must be a local resident to apply*

Williams-Sonoma has an AMAZING “People First” culture and we pride ourselves on having the best quality merchandise, providing world class customer service, and creating inspiring spaces in our customer’s homes.

The Part-Time Customer Service Representative is our front line expert in solving our customer’s concerns and building lasting customer loyalty. Our CSRs accomplish this by providing world class customer service through confident resolutions for returns, replacements, credits, status of their order placing, orders, and other aspects of customer service.

What is considered PART TIME?

Our Part-Time Customer Service Associates work 20 – 29 hours per week!

At this time we are looking for candidates that want Part Time for the foreseeable future. We have a variety of schedules available after training and understand that flexibility is a key necessity for those working Part Time.

What PT Benefits do you offer?

• 40% Discount on most merchandise!
• Paid time-off
• Fun contests / reward and recognition programs
• Growth / Promotional Opportunities
• Paid Training onsite
• Salary = $11.50/hr

When does training start and what are the hours?

Our training is a classroom style learning environment for 6 weeks located near downtown Braselton. Excellent attendance is mandatory in order to keep up with the class and to obtain all of the material to successful do the job. Training schedule/hours are listed below:

Tuesday June 20ï»7th – (4pm – 10pm daily)

How do I work from home?

We offer the opportunity to work from the comfort of your own home!! Save money on gas, eliminate your daily commute and have more time to spend with family during non-work times!! On occasion our Work From Home associates must come to the Care Center for meetings and training with advanced notice. Due to this requirement, candidates must live within 1.5 hours of the Care Center. Some of the basic requirements to work from home are the following:

• Desktop computer or laptop with high speed internet
• Home phone or cell phone with a compatible headset.

Further requirements are outlined in the application process.

JOB RESPONSIBILITIES:

• Address customer questions and concerns regarding product and delivery information
• Provide product information, review alternative solutions if an item is out of stock and place orders for the customer.
• Successfully negotiate and appease customers using a variety of methods established by Williams-Sonoma, Inc., guidelines.
• Check inventory, process returns, issue replacements and credits for damaged or defective merchandise
• Perform other duties as assigned

GENERAL REQUIREMENTS/QUALIFICATIONS

• Ability to navigate through multiple systems and internet pages
• Ability to talk and type with strong data entry skills
• High school diploma or GED
• 1 – 2 years previous customer service experience is preferred

Note: Candidates must complete the online application and assessments in order to be considered for the position.

Williams-Sonoma, Inc. promotes a drug-free work environment and is an Equal Opportunity Employer.