Volunteer Associate

General Description:
This position provides administrative support to the volunteer program and assists with departmental operations. People Serving People has over 6,500 volunteers in a year providing a total of more than 32,000 volunteer hours. The Volunteer Associate is responsible to support 2 Minneapolis locations by scheduling individual volunteers in all departments of People Serving People, scheduling meal service volunteers and scheduling groups as directed. This position is also responsible for creating and maintaining records in the CRM database and related reports.

Essential Functions of the job:

Volunteer Scheduling:

• Schedule individual volunteers to maximize the use of their time and talents while serving staff needs in all departments of People Serving People.
• Schedule group volunteers as directed.
• Update meal service calendars.
• Create and update volunteer schedules and distribute them to designated staff.
• Maintain authorized volunteer list with current information.
• Respond to routine questions via email or phone from volunteers.
• Track volunteer absences in meal service, and contact volunteers who miss a shift.
• Record a variety of volunteer data in customer relationship management database.
• Schedule, prep and lead volunteer orientations, do volunteer orientation follow-up, and lead group tours.
• Assist with volunteer appreciation.
• Manage and maintain relationships with high schools.

Departmental Operations:

• Create and update records in CRM database, do regular data entry, retrieve information, and create reports.
• Gather information on a variety of development topics.
• Assist with events as needed.
• Provide tours to supporters.
• Greet and engage with in-kind donors as needed.

Team Responsibilities:

• Monitor quality assurance and data integrity in area of responsibility and look for ways to meet the needs of volunteers and improve processes
• Staff evening and weekend development events occasionally when needed
• Assist with special projects and development activities
• Work collaboratively with program staff and other development team members; assist team as needed
• Perform other related duties and responsibilities as required or assigned.

Supervisory Responsibilities:
None. May direct the work of interns and volunteers as needed.

Other Qualifications :

• Three years of customer service experience required.
• Experience working with a volunteer program or non-profit organization is desired.

Skills, Knowledge, Ability:

• Understanding of volunteerism as a personal choice and the value that volunteers bring to a non-profit organization.
• Impressive interpersonal communications and customer service skills.
• Outstanding organization and time management skills.
• High attention to detail and follow-up.
• Skilled in managing multiple tasks within a deadline.
• Demonstrated ability to solve problems and make quick decisions within general guidelines.
• Ability to work independently and with a team.
• Competent with Microsoft Office applications.
• Experience with a customer relationship database is preferred.
• Ability and experience in working with and for diverse groups and a sincere compassion for the homeless and desire to end homelessness.

Job Type: Full-time

Salary: $16.00 /hour

Experience:

• customer service: 3 years

Education:

• High school