Volunteer and Visitor Services Coordinator

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www.archives.gov/careers
to see the kinds of dynamic projects our staff are undertaking. If you want a career where you can see the difference your work makes, then join the National Archives!

For more information, visit:
http://www.nixonlibrary.gov/

Responsibilities
As a Volunteer and Visitor Services Coordinator, GS-0301-07, your typical work assignments may include the following under supervision:

• Responsible for the coordination and operation of the volunteer program throughout the Library.
• Coordinate, process, and complete the required NARA background check process on all NARA volunteers, including Docents.
• Ensure appropriate and adequate Docent Guild and volunteer support for all Library education and tour programs and public programming and events.
• Responsible for the recruitment of volunteers throughout the Library.
• Maximizes use of volunteers through efficient planning, automation of work processes, and in-depth training, using training to enhance organizational effectiveness and stimulate volunteer morale.
• Updates and maintains volunteer files and ensures that volunteers are adequately scheduled and report for duty as directed.
• Responsible for monitoring stock of visitor brochures and flyers for public programming or exhibition handouts.

Travel Required
Not required

Supervisory status
No

Promotion Potential
9

Who May Apply
This job is open to…
United States Citizens
Questions? This job is open to 1 group.

• Must be a U.S. Citizen or National.
• More than 1 job may be filled if additional vacancies occur within 90 days.

Qualifications Within 30 Days:
You must meet all qualification requirements within 30 days after the closing date of the announcement. Please note that qualification claims will be subject to verification.

Qualifications
GS-07 – Candidates must have had one (1) year of specialized experience equivalent to at least the next lower grade level. Specialized experience is experience that has equipped the applicant with the particular competencies to perform successfully the duties of the position as described above, and that is typically in or related to the position to be filled.

Examples of specialized experience for this grade level include: developing, coordinating, and/or managing a volunteer and/or volunteer-based tour program in a library, museum, cultural, or similar institution; evaluating effectiveness of program and recommending improvements; preparing and delivering briefings and presentations; developing and maintaining related files and reports; and effectively utilizing computer technology and software.

OR

One year of graduate education from an accredited educational institution in a related field: developing, coordinating, and/or managing a volunteer and/or volunteer-based tour program in a library, museum, cultural, or similar institution; evaluating effectiveness of program and recommending improvements; preparing and delivering briefings and presentations; developing and maintaining related files and reports; and effectively utilizing computer technology and software.

OR

a combination of experience and related graduate education.

For more information, please refer to the Office of Personnel Management’s “Operating Manual: Qualifications Standards for General Schedule Positions”:

http://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/0300/miscellaneous-administration-and-program-series-0301/

Education
ARE YOU USING YOUR EDUCATION TO QUALIFY?
You MUST provide transcripts or other documentation to support your educational claims. Unless otherwise stated: (1) official or unofficial transcripts are acceptable, or (2) you may submit a list with all of your courses, grades, semester, year, and credit for the course. All materials must be submitted by the closing date of the announcement.

GRADUATE EDUCATION:
One academic year of graduate education is considered to be the number of credits hours your graduate school has determined to represent one academic year of full-time study. Such study may have been performed on a full-time or part-time basis. If you cannot obtain your graduate school’s definition of one year of graduate study, 18 semester hours (or 27 quarter hours) should be considered as satisfying the requirement for one year of full-time graduate study.

FOREIGN EDUCATION:
If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit:
http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html

Additional information
Males born after 12-31-59 must be registered or exempt from Selective Service.

Probationary Period: You will be required to serve a one-year probationary period.

Veterans’ Preference
: If you are a veteran with preference eligibility and you are claiming 5-point veterans’ preference, you must submit a copy of your DD-214, Certificate of Release or Discharge from Active Duty or other proof of eligibility (The member 4 copy of your DD-214, or other copies that indicate character of discharge is preferable). If you are claiming 10-point veterans’ preference, you must also submit an SF-15, “Application for 10-Point Veterans’ Preference” plus the proof required by that form. For more information on veterans’ preference see Veteran’s Information Page,
USAJOBS – Veterans

Schedule A Hiring/Appointing Authority
: This is a special hiring authority under 5 CFR § 213.3102 (u) that covers applicants with cognitive developmental disabilities, severe physical disabilities, or psychiatric disabilities. In order to be considered under this special hiring authority applicants need to provide proof of disability and job readiness certification. The proof of disability and job readiness certification can be provided by the following: 1) a statement or letter from a licensed physician or medical professional issued on their office letterhead; 2) statement, record or letter from a Federal government agency that issues or provides disability benefits; 3) statement, record or letter from a State Vocational Rehabilitation Agency counselor; or 4) certification from a licensed private Vocational Rehabilitation or other Counselor that issues or provides disability benefits. For more information on noncompetitive appointment authority eligibility requirements:

Persons with Disabilities-Schedule A

Interagency Career Transition Assistance Program (ICTAP) or the Agency Career Transition Assistance Program (CTAP)
: If you are a displaced Federal employee, you may be eligible under the ICTAP or CTAP guidelines to apply for special selection consideration. You must meet minimum qualifications, including selective factors, experience, and education requirements (if applicable), and be rated well-qualified for the position (i.e., receive a score of 85 or above based on your responses to the Occupational Questionnaire). You must provide a copy of your written notification of ICTAP or CTAP eligibility or a copy of your separation personnel action form with your application or an agency certification that you cannot be placed after injury compensation has been terminated; an OPM notification that your disability annuity has been terminated; or a Military Department of National Guard Bureau notification that you are retired under 5 U.S.C. 8337(h) or 8456. For more information visit:
http://www.opm.gov/rif/employee_guides/career_transition.asp
.

How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.

Once you complete and submit your application package, a review of your application will be made to ensure you meet the job requirements. To determine if you are qualified for this job, a review of your resume and supporting documentation will be made and compared against your responses to the occupational questionnaire. Your resume must specifically and clearly show your possession of the required specialized experience and your possession of the required competencies.

Your qualifications will be evaluated on the following competencies:

• Interpersonal Skills
• Customer Service
• Influences/Negotiates with Others
• Leads teams
• Utilizes Computer Technology
• Manages Volunteer Programs
• Conducts Outreach Activities

For Competitive/All U.S. Citizens
– Based on the information you provided in your application package, you will be assigned to one of three quality categories – Best Qualified, Well Qualified, or Qualified. Those applicants who are determined to be best qualified will be referred to the hiring manager for further consideration. Qualified veterans are placed ahead of non-veterans within each category. Qualified veterans with a service connected disability of 10% or more are placed ahead of non-veterans in the best qualified category.

For Non Competitive Applicants
(see the
Other Information
section for more details on Schedule A Hiring/Appointment Authority) – If you meet the qualification requirements based on your online application, you will be referred to the selecting official for further review.

NOTE: If, after reviewing your resume and or supporting documentation, a determination is made that you have inflated your qualifications and/or your responses are not supported by your resume, your score will be adjusted. Please follow all instructions carefully. Errors or omissions may affect your rating.

Background checks and security clearance
Security clearance
Not Applicable

1. Your
resume
showing Job title, (series and grade if federal), duties, hours worked per week, starting and ending dates of employment (month and year), and salary.

2. Other
supporting documents
:

• College transcript(s), if qualifying based on education.
• Responses to
  Assessment Questionnaire
  .
• Veterans Preference documentation (DD-214 –
  Member 4 copy
  or other copies that indicate character of discharge is preferable or equivalent, SF-15 and VA Letter as appropriate).
• Persons with disabilities and others who are eligible for appointment under special appointing authorities (e.g., service with the Government Accountability Office {GAO}, Peace Corps, etc.) should indicate the type of appointment on your application and provide supporting documentation as provided by that authority.
• Copies of a certification from the armed forces, stating/certifying that you are expected to be discharged or released from active duty service in the armed forces under honorable conditions not later than 120 days from the date the certification is signed.

If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
schools accredited by accrediting institutions recognized by the U.S. Department of Education
.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

• Benefits for federal employees
• Healthcare insurance
• Pay and leave

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.