Visitor Services Representative

Job Summary

• The Visitor Services Representative will work at the direction of the Operations Manager to assist visitors at the Future of Flight Aviation Center & Boeing Tour (“FoF”) in all respects.
• This position is seasonal, part-time. The term of this position is temporary and limited, meaning, that due to transitions occurring within the organization, this position is currently expected to conclude on or before October 11, 2018.
• This job description should not be considered all-inclusive, is neither complete, nor permanent and may be modified at any time. This job description does not create a contract of employment; it is simply an outline of expected duties for the position.

Responsibilities and Duties

• The Visitor Services Representative’s primary responsibility is to assist visitors with ticketing for The Boeing Tour, Aerospace Gallery, Strato Deck, and the Innovator (motion simulator). The primary ticketing responsibilities will occur in person at one of our lobby desks on site at The Future of Flight Aviation Center in Mukilteo, WA.
• Positive communication and friendly customer service are a must! Poise under pressure, good eye contact, problem solving and conflict resolution skills, and a ready smile are all needed for success!

Qualifications and Skills

• Must speak and read English fluently; second languages a plus.
• Business-casual dress with uniform shirt and vest provided.
• Post-high school or equivalent.
• Must be energetic, customer oriented, friendly, and a team player.
• Must have online access from home or work to log in to our scheduling software in order to confirm hours for scheduling.
• Must have previous experience working with the public at an entry-level capacity.
• An ability to follow procedures and policies.
• Cash and/or credit card handling experience required.
• First aid and CPR and AED training is required and must be accomplished within 45 days of hire. Staff who need to renew their certification are reimbursed.
• Must be willing to work a varied schedule including Sundays and holidays.
• These part-time positions can include working during scheduled holiday periods and school vacations. Shifts are determined on a weekly basis for upcoming two-week periods and include weekends.
• The Future of Flight Aviation Center & Boeing Tour is open 7 days a week. Weekend and holiday shifts are required for this position. Hours may increase from May 18 thru mid September 2018 due to longer facility hours.
• Frequent standing and walking (up to 8 hours a day). * * Occasional lifting and carrying up to 10 pounds.
• Must be able to work with customers in person, and at computer for extended periods of time.
• Other duties as assigned.
• Employees of The Institute of Flight are expected to maintain a professional image and attitude consistent with Company vision, mission and objectives.

Benefits

This is a seasonal and temporary position with no medical, dental, or vision coverage.

Job Type: Temporary

Experience:

• Customer Service Skills: 1 year (Preferred)

Education:

• High school or equivalent (Required)

License or certification:

• CPR/First Aid (Preferred)

Language:

• English (Required)