Hotline: 678-408-1354

Visitor Information Assistant

Duties
Summary

This position is located on the Stanislaus National Forest, Calaveras Ranger District, Hathaway Pines, Ca.

This position is located on a Forest Service unit. The incumbent is responsible for monitoring the daily functions of the visitor center to assure optimum operation as well as disseminating recreation information to the public.

For additional information about the duties of this position, please contact Casey Jardine at 209-795-1381 or casey.jardine@usda.gov.

Responsibilities

  • Maintain and update all visitor center records, reports and databases.
  • Serve as unit collection officer responsible for accurate record keeping of the visitor center funds.
  • Provide presentations for the interpretive displays in kiosks throughout the visitor?s center
  • Assist in the development and administration of environmental education programs for schools.
  • Prepare various reports as requested by the supervisor, managers and other government agencies.
  • Provide visitors with local area information and recreational opportunities.
  • Provide visitors with local area information and recreational opportunities.
  • Liaison with community organizations and interest groups to stimulate interest in the utilization of forest recreation facilities
  • Resolve problems associated with the visitor facility, personnel, equipment or sales
  • Resolve problems relating to cash intake for various pass and permits
  • Travel Required

    Occasional travel – Occasional travel for training and/or meetings.

    Supervisory status

    Yes

    Promotion Potential

    None

  • Job family (Series)

    1001 General Arts And Information

  • Requirements

    Requirements
    Conditions of Employment

  • Must be a U.S. Citizen or National.
  • Males born after 12/31/1959 must be Selective Service registered or exempt.
  • Subject to satisfactory adjudication of background investigation and/or fingerprint check.
  • Successful completion of one year probationary period, unless previously served.
  • Per Public Law 104-134 all Federal employees are required to have federal payments made by direct deposit to their financial institution.
  • Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov
  • Qualifications
    In order to qualify, you must meet the eligibility and qualifications requirements as defined below by the closing date of the announcement. For more information on the qualifications for this position, visit the Office of Personnel Management’s General Schedule Qualification Standards.

    Your application and resume must clearly show that you possess the experience requirements. Transcripts must be provided for qualifications based on education. Provide course descriptions as necessary.

    Specialized Experience Requirement: For the GS-07

    For the GS-07: You must have one year specialized experience equivalent to the GS-06 in the Federal service. Specialized experience is defined as: Served as the point of contact for the dissemination of public information of a specific work program for a unit; produced brochures, promotional materials, website and social media content, news releases, and/or newsletters used in support of a public information program; reviewed documents for accuracy and compliance and/or formally responded to inquiries and resolved issues related to a specific work program; developed curriculum, materials, and event planning for interpretive and conservation education programs; and/or served as a point of contact for the public for the sale of items such as books, maps, t-shirts, permits, passes or tickets and accounted for inventory, supplies and monies collected as part of an interpretive and conservation education program.

    Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

    TIME IN GRADE REQUIREMENT: If you are a current federal employee in the General Schedule (GS) pay plan and applying for a promotion opportunity, you must meet time-in-grade (TIG) requirements of 52 weeks of service at the next lower grade level in the normal line of progression for the position being filled. This requirement must be met by the closing date of this announcement.
    Education

    See Qualifications for Educational Requirements.

    Additional information

    Career Transition Assistance Plan (CTAP), Reemployment Priority List (RPL) or Interagency Career Transition Assistance Plan (ICTAP): To exercise selection priority for this vacancy, CTAP/RPL/ICTAP candidates must meet the basic eligibility requirements and all selective factors. CTAP/ICTAP candidates must be rated and determined to be well qualified (or above) based on an evaluation of the competencies listed in the How You Will Be Evaluated section. When assessed through a score-based category rating method, CTAP/ICTAP applicants must receive a rating of at least 85 out of a possible 100.

    Veterans who are preference eligible or who have been separated from the armed forces under honorable conditions after three years or more of continuous active service are eligible for consideration under the Veteran’s Employment Opportunity Act (VEOA).

    Land Management Workforce Flexibility Act (LMWFA) provides current or former temporary or term employees of federal land management agencies opportunity to compete for permanent competitive service positions. Individuals must have more than 24 months of service without a break between appointments of two or more years. Service must be in the competitive service and have been at a successful level of performance or better. Part-time and intermittent service will be credited only for time actually worked. Non-pay status such as leave without pay is credited for up to six months in a calendar year; anything beyond six months is not credited. Applicants are responsible for providing sufficient information/documentation to determine if the 24 month criteria is met.

    Farm Service Agency (FSA) County Employees: Permanent County employees without prior Federal tenure who are selected for a Civil Service position under Public Law 105-277 will be given a career-conditional appointment and must serve a 1-year probationary period.

    For more information on applying under special hiring authorities such as the Veteran’s Recruitment Act (VRA), 30 percent disabled veterans, certain military spouses, Schedule A Disabled, etc., explore the different Hiring Paths on the USAJOBS website

    Selectee will be responsible for tax obligations related to payments for moving expenses – 2017 Tax Cuts and Job Act, Public Law 115-97. Questions should be directed to the Travel help Desk, 877-372-7248, Option 1, or email asc_tos@fs.fed.us.

    Recruitment or Relocation Incentive is authorized. Final determination will be made at the time of job offer.

    Forest Service daycare facilities are not available.

    Government Housing is not available

    Daycare facilities are not available

    This position is eligible for telework and other flexible work arrangements.

    How You Will Be Evaluated

    You will be evaluated for this job based on how well you meet the qualifications above.

    You will be evaluated based on your qualifications for this position as evidenced by the experience, education, and training you described in your application package, as well as the responses to the Assessment Questionnaire to determine the degree to which you possess the competencies listed below:

  • Clerical
  • Communications and Media
  • Customer Service
  • Problem Solving
  • Workforce Environment
  • Your application, including the online Assessment Questionnaire, will be reviewed to determine if you meet (a) minimum qualification requirements and (b) the resume supports the answers provided to the job-specific questions. Your resume must clearly support your responses to all the questions addressing experience and education relevant to this position.

    If you meet the qualification requirements and are determined to be among the best qualified, you will be referred to the hiring manager for consideration. Noncompetitive candidates and applicants under some special hiring authorities must meet minimum qualifications to be referred.

    Note: If, after reviewing your resume and/or supporting documentation, a determination is made that you inflated your qualifications and or experience, your rating may be lowered to more accurately reflect the submitted documentation. Please follow all instructions carefully. Errors or omissions may affect your rating. Providing inaccurate information on Federal documents could be grounds for non-selection or disciplinary action.

    To view the application form, visit: https://apply.usastaffing.gov/ViewQuestionnaire/10857754

    Background checks and security clearance
    Security clearance

    Other

    Drug test required

    No

    Position sensitivity and risk

    Non-sensitive (NS)/Low Risk

    Trust determination process

    Suitability/Fitness

  • Required Documents

    Required Documents

    The following documents are required for your applicant package to be complete. Our office cannot be responsible for incompatible software, illegible fax transmissions, delays in mail service, your system failure, etc. Encrypted documents will not be accepted. Failure to submit required, legible documents may result in loss of consideration.

  • Resume that includes: 1) personal information such as name, address, contact information; 2) education; 3) detailed work experience related to this position as described in the major duties including work schedule, hours worked per week, dates of employment; title, series, grade (if applicable); 4) supervisor’s phone number and whether or not the supervisor may be contacted for a reference check; 5) other qualifications.
  • If education is required or you are using education to qualify, you must submit: a copy of your college transcripts. An unofficial copy is sufficient with the application; however, if you are selected, you will be required to submit official transcripts prior to entering on duty. Education must have been successfully obtained from an accredited school, college or university. If any education was completed at a foreign institute, you must submit with your application evidence that the institute was appropriately accredited by an accrediting body recognized by the U.S. Department of Education as equivalent to U.S. education standards. There are private organizations that specialize in this evaluation and a fee is normally associated with this service. All transcripts must be in English or include an English translation.
  • In addition to the above, you must submit the documents below if you claim in the following:

  • Current and former Federal employees: 1) Most recent non-award Notification of Personnel Action (SF-50) showing that you are/were in the competitive service, highest grade (or promotion potential) held on a permanent basis, position title, series and grade AND 2) Most recent performance appraisal (dated within 18 months) showing the official rating of record, signed by a supervisor, or statement why the performance appraisal is unavailable. Do not submit a performance plan.
  • Surplus or displaced employees eligible for CTAP, RPL, or ICTAP priority: proof of eligibility (RIF separation notice, notice of proposed removal for declining a transfer of function or directed reassignment to another commuting area, notice of disability annuity termination), SF-50 documenting separation (as applicable), and your most recent SF-50 noting position, grade level, and duty location with your application per 5 CFR 330.
  • Land Management Workforce Flexibility Act Eligible Applicants: please review the Required Documents for Hiring Authorities Quick Guide on the Forest Service website.
  • Current permanent FSA County employees: most recent non-award Notification of Personnel Action, (SF-50 or equivalent) showing your highest grade (or promotion potential) held on a permanent basis, position title, series and grade AND most recent performance appraisal (dated within 18 months) per above.
  • VEOA, VRA and 30% Disabled Veterans: please review the Required Documents for Hiring Authorities Quick Guide on the Forest Service website.
  • If claiming eligibility under a special hiring authority not listed above, please review the Required Documents for Hiring Authorities Quick Guide on the Forest Service website.
  • Benefits

    Benefits

    A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits.

    Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.

  • Help
    This job is open to

  • Federal employees – Competitive service

    Current or former competitive service federal employees.

  • Individuals with disabilities
  • Land & base management

    Certain current or former term or temporary federal employees of a land or base management agency.

  • Military spouses
  • Peace Corps & AmeriCorps Vista
  • Special authorities

    Individuals eligible under a special authority not listed above, but defined in the federal hiring regulations.

  • Veterans
  • Career transition (CTAP, ICTAP, RPL)

    Federal employees who meet the definition of a "surplus" or "displaced" employee.

  • Clarification from the agency

    Current permanent federal employees with competitive status, Land Management Workforce Flexibility Act, CTAP/RPL/ICTAP and VEOA eligibles, Farm Service Agency permanent county employees, 30 percent or More Disabled Veterans, Certain Former Overseas and Foreign Service Employees, Military Spouses, Interchange Agreement and Other Miscellaneous Authorities, People with Disabilities, Peace Corps and VISTA, Reinstatement, Public Land Corps, Resource Assistant Program, and VRA eligible candidates.

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