VDI Technical Specialist

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Role: VDI Technical Specialist

Location: Bethlehem, PA

Job Type: 6Months+ contract

Intervew Mode: Phone and In person

Position Objective: This position provides technical leadership in one or more IT disciplines that support the organization’s technical infrastructure. The primary focus of the role is to act as the lead VDI Administrator. This may include network hardware and software, data architectures, operating systems, servers, and/or peripherals. The position contributes to technical standards and typically leads project in Server builds, Linux/Windows OS and/or consults to project teams as a technical lead. The position exists to provide 24×7 operational monitoring, first and second level troubleshooting, and resolution coordination for Client’s open systems technology.

Principal Accountabilities & Duties:

Experience implementing, migrating, maintaining and supporting technologies like VDI, Citrix, Active Directory, VMWare vSphere and VMware Horizon

Linux and Windows system builds including 2003/2008/2012 Enterprise, Standard and R2: as well as Red Hat

Accept and complete incident tickets and change requests in accordance with change management policy

Organize and coordinate the activities associated with installation, deployment and upgrade or repairs to software, hardware and network facilities as it relates to the server environment

Provide 24×7 on-call responsibilities as part of a weekly staff rotation

Communicate with customers from problem identification through problem resolutions regarding technical support

Courteous and tactful at all times with customers and IT colleagues

Effectively probes customers to determine the actual nature, or underlying cause of a problem

Ability to share technical knowledge with customer in a clear and concise way (written or oral)

Maintains a network of contacts that can be leveraged to solve problems that may arise

Services needs of customer from beginning to end (e.g. answer phone calls, offer alternatives, answer questions, follow up)

Communicates and manages expectations in a responsive manner

Leads internal infrastructure projects with minimal supervision, this position would analyst vendor proposals, evaluate build versus buy, formulate that project plan, establish the critical path, coordinate vendors, build and conduct tests, and track project progress

Qualifications:

5-7 years of experience implementing, migrating, maintaining and supporting technologies like VDI, Citrix, Active Directory, VMware vSphere and VMware Horizon

Technical training or experience and at least 5-7 years supporting SMS and SCCM

Technical training or experience and at least 4-5 years supporting hardware, operating systems and software

Obtained Microsoft Certified Systems Engineer (MCSE) status, or equivalent knowledge and experience

Technical training or experience and at least 2-3 years supporting Red Hat Linux or CentOS

7 or more years experience working in a Win-Client server environment

Understands architectural issues and factors them into decisions and recommendations

Experience with VMware is strongly preferred

Installs and supports complex technical system environments such as Windows Server Operating Systems, Microsoft Cluster Server, Internet Information Server, Windows Terminal Server and VMware vSPhere

2 or more years experience working in a Red Hat Linux server environment