User Experience Researcher

User Experience (UX) Researchers work to answer the most challenging questions in design. In this role, you will reveal what our users need from our products by conducting primary research, exploring the behaviors and motivations of our users, and working with teams of Designers, Product Managers, Engineers and others to develop new features. You’ll inspire change at all stages of product development by delivering exciting oral, written and visual presentations about our findings. Most importantly, your job as a researcher is to help the UX team understand what would make a user’s experiences feel more intuitive, accessible, fun—and even magical.

Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google’s product portfolio possible. We’re proud to be our engineers’ engineers and love voiding warranties by taking things apart so we can rebuild them. We’re always on call to keep our networks up and running, ensuring our users have the best and fastest experience possible.

Responsibilities

• Conduct independent research on multiple aspects of how users experience online search.
• Collect and analyze user behavior through server logs, online experiments (A/B testing), benchmark studies, lab studies, and surveys.
• Work with designers, product managers, engineers, and research managers to prioritize research opportunities in a fast-paced, rapidly changing environment.
• Understand and incorporate complex technical and business requirements into research.
• Advocate research findings to diverse audiences through written reports and oral presentations.

Qualifications
Minimum qualifications:

• BA/BS degree in Computer Science, Human-Computer Interaction, Cognitive Science, Experimental Psychology, Anthropology, Information Science, related field, or equivalent practical experience.
• 2 years of work experience in an applied research setting.

Preferred qualifications:

• 4 years of relevant work experience, including experience integrating user research into product designs and design practices.
• Internet, search and advertising experience.
• Experience with SQL, Python, SPSS and remote usability testing tools, such as Keynote or UserZoom.
• Excellent working knowledge of statistics and the principles of experiment design.
• Strong understanding of strengths and shortcomings of different research methods, including when and how to apply them during each product phase.
• Excellent interpersonal, communication, negotiation and collaboration skills.