Unemployment Insurance Business Analyst

Acts as the primary liaison between Information Technology department and a single business unit. Supports the organization’s key business processes and applications and recommends business process redesign where applicable. Gathers and documents business requirements for small projects. Translates requirements into business, functional and use case documents for relatively small projects. Provides functional expertise to developers during the design and construction phases of projects. Develops and executes comprehensive system test plans, conditions, test scripts, and test cases. Maintains business systems standards by applying project management methods, tools, and processes as standard practice. Creates and delivers related user documentation and end-user training.

Please Note: This position required in-person OnBoarding and Training in our office in Central Phoenix. After training and OnBoarding, this position will be 95% remote/telecommuting. Equipment will be provided; employee will need reliable high-speed home internet service.

Job Duties:

Acts as primary liaison between Information technology department and a single business unit. Manage automated/manual system definition, design, and implementation. Gathers and documents business requirements for relatively small projects. Author and publish comprehensive written documentation for project development, federal investigations, and other projects assigned. Develops and executes comprehensive system test plans, conditions, test scripts, and test cases. Perform system testing of modifications made to the system and coordinate implementation of changes with technical support, security and DTS programming staff. Analyze and evaluate system problems and make recommendations for solutions and options; implementing the appropriate solution. Translates requirements into business, functional and use case documents for relatively small projects. Provides functional expertise to developers during the design and construction phases of projects. Maintains business systems standards by applying project management methods, tools and processes as standard practice. Analyze and evaluate use/system requirements and ensure system modifications are in compliance with Federal and State guidelines. Creates and delivers related user documentation and end-user training. Makes oral and written presentations on automated system changes. Provides technical support to users and trains and guides other business analysts.

Knowledge, Skills & Abilities (KSAs):

General knowledge of methodologies and techniques for systems analysis and design, gathering, quality assurance, and software development.

Knowledge of Microsoft Access, Excel are critical, Knowledge of DevOps or Agile is desirable.

Knowledge of the Unemployment Insurance (UI) Program is ideal.

Familiarity with Business Analysis Body of Knowledge (BABOK).
Strong customer service skills.

Excellent interpersonal, written and oral communications skills.

Responds promptly to customer needs; takes a customer-centric approach to problem solving; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments; manages difficult or emotional customer situations; fosters relationships. Identifies opportunities for use of solutions to improve efficiency and reduce waste.

Focuses on solving conflict; maintains confidentiality; listens to others without interruption; keeps emotions under control remains open to others’ ideas and tries new things.

Demonstrated ability to work collaboratively in teams and across organizations.

Demonstrated ability to synthesize feedback and adjust plans accordingly.

Demonstrated ability to build strong relationships inside and outside the organization. Demonstrated ability to effectively translate user requirements into business, functional and test scenarios for projects of various sizes and complexity.

Demonstrated ability to develop and write technical documentation.

Works within guidelines of established methods; obtains, clarifies and provides information within established parameters.

Prioritizes and plans work activities; sets goals and objectives; uses time efficiently; communicates activities and results as appropriate.

Demonstrated ability to balance, prioritize and organize multiple tasks.

Works with minimal guidance; regularly participates in reviews of assigned and completed tasks.

Selective Preference(s):

Bachelor’s Degree and/or 5 years of experience in business analysis (or equivalent experience); PMI certification a plus; Scrum Master a plus; Lean or Six-sigma certification a plus.

Pre-Employment Requirements:

Arizona Revised Statute (ARS) 41-1969 (Information Technology):

Employee shall obtain and maintain a valid Level One fingerprint clearance card that meets DES requirements for a Level One card pursuant to Arizona Revised Statute 41-1969.

Education/Experience:
Bachelor’s Degree and/or 5 years of experience in business analysis (or equivalent experience)

Benefits:

We offer a competitive benefits package that is unmatched by the private sector and a culture that encourages team success and advocates for personal advancement.

-Paid Vacation and Sick time off – start earning it your 1st day

For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement:

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

Contact Us:

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602-771-2909.
Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.