UAT Coord/Project Facilitator-ICS Analyst (UAT testing/Business Analyst experience required)

On behalf of internal and external customers, gather and document business requirements, provide research and analysis related to project deliverables or production (break/fix) issues, conduct user acceptance testing (UAT), and act as a liaison between business customers, external customers, project teams and IT.

Level 1 Write and review business requirements, flow specifications or change requests Write test scripts, perform testing and post-production validation Conduct research and analysis for issue resolution relating to electronic transactions, customer service applications, claim adjudication systems including reporting, process efficiencies. Track all items through to resolution. Provide first or second level support for internal/external customers Utilize problem-solving skills to improve procedures and processes, resolve system deficiencies and implement enhancements Act as a liaison between external/internal customers and IT; communicate system and process changes to business areas

Level 2 Develop moderate complex (e.g. multiple departments/systems) business requirements on large projects and flow specifications with limited management direction. Provide support to external customers to onboard Healthcare EDI processing and achieve HIPAA Transaction and Code Set compliance. Provide subject matter expert (SME) advice related to electronic transactions and other corporate systems in the prioritization of workload or issue research. Facilitate and/or create new operational procedures and processes resulting from advancing technologies or capabilities. Lead small to medium size projects; act as UAT Coordinator including test strategy and plan development Interpret design specifications for comparison against defined business needs to ensure compatibility, consistency and completeness Resolve differences between customers and other team members in order to achieve organizational and project goals Utilize existing reporting tools to develop and execute data queries for ad hoc requests; understand data source structures Understand EDI formats/syntax and file transfer protocols Support multiple segments of business Mentors Level 1 Analysts

Level 3 Develop complex (e.g. multiple departments/systems) business requirements on large projects and flow specifications with little to no management direction. Decompose high-level project information and evaluates project components to forecast work effort required Act as lead business analyst for large or complex projects Interpret business and technical design specifications and resolve conflicts that arise when compared against the defined needs of the business. Fully support all business segments Mentors Level 1 and 2 Analysts

Employment Requirements

Required Work Experience

2 years of experience in healthcare or insurance field with emphasis on Business Analysis including Healthcare EDI (levels 2 – 4)

2 years of experience in a role with demonstrated ability to communicate with diverse groups of people inside and outside of the business

1 year of experience in testing with increased exposure to system configuration and integrations (lev 1) Required Education

High-School Diploma or GED in general field of study (All Levels)

Preferred Work Experience (All levels)

5 years of experience in healthcare or insurance field with an emphasis on Business Analysis including Healthcare EDI

5 years of experience in a role with a demonstrated ability to communicate with diverse groups of people inside and outside the business

1 year of experience in project management Preferred Education

Bachelor’s Degree in Computer Science, Information Systems, Business, or related field (All levels)

Required Job Skills (Applies to All Levels)

Strong analytical skills to support independent and effective decisions based on customer input and research

Strong problem-solving skills

Strong time management skills

Basic skills with core MS products: Word, Excel, IE, Outlook, Visio, PowerPoint

Basic skills with query tools

Strong understanding of file handling and data translation

Excellent verbal and written communication skills and the ability to interact professionally and maintain positive working relationships with a diverse group Required Professional Competencies (Applies to All Levels)

Prioritize tasks and work mulitple priorities, sometimes under strict time constraints

Ability to build synergy with a diverse team in an ever-changing environment

Ability to exercise independent judgment and demonstrate creative problem solving techniques

Anticipates downstream impacts and factors in those considerations appropriately

Perseverance in the face of resistance or setbacks Required Leadership Experience and Competencies

Support priorities and direction of corporate leadership

Ability to apply sound management decision making skills to perform effectively in the absence of management

Effectively deal with conflict

Ability to present concepts effectively to varying levels of staff (Applies to Levels 2 – 4)