Treasury Services-Product Delivery Solutions Manager-Healthcare, VP

About the role:

• Supporting senior product managers in the on-going development and realization of the end-to-end healthcare strategy for wholesale banking
• Ensuring Treasury Services products are compliant with HIPAA regulatory requirements
• Owning the healthcare vendor product delivery roadmap
• Partnering with technology and operations to deliver new features and enhancements for healthcare clients
• Participating in agile software development sessions

• Provide revenue cycle management insight to identify areas of opportunity and assist in defining wholesale banking strategies to improve delivery of services
• Support senior product managers to draft business requirements, manage and prioritize projects across groups, assist in developing strategic direction, and other activities as needed
• Partner with cross functional teams including sales, service, implementations, technology, and operations to successfully execute market launch of new services

• Develop product roadmap, enhancements, and requirements in partnership with technology and operations staff
• Provide oversight for the vendor control assessment
• Monitor and provide oversight for development delivery
• Manage market readiness communications for vendor enhancements
• Manage product cross-impacts when new enhancements are delivered
• Act as the escalation point for unresolved vendor production defects
• Review and certify monthly vendor billing activity to ensure accuracy and complete revenue capture

• Partner with privacy compliance and control functions to ensure alignment with stated policies and procedures across Receivables products that process PHI
• Update Treasury Services SOPs to handle and disclose PHI as needed
• Act as the business point of contact for HIPAA related requests, disclosures, and training

• At least 7 years of related experience; ideal examples include working in a hospital as a revenue cycle manager or analyst with an understanding of insurance rules and healthcare data analytics
• Working knowledge of facility/physician billing, patient management systems, and healthcare clearing houses including relevant EDI data sets
• Experience in conducting medical cost and revenue analyses using claims, billing errors, and denial data to identify root causes
• Knowledge of insurance contract terms, fee schedules and claims processing
• Strong project management skills including a well-organized, structured approach, and the ability to achieve tight timelines on complex deliverables
• Strong analytical and problem solving skills, attentive to details, and the ability to work with minimal supervision
• Demonstrated communication and diplomacy skills to work cross-organizationally to influence others, drive results/change, and implement projects/processes
• Experience in product management and/or development is a plus
• Must possess the ability to translate product vision into phased design requirements and execute market launch
• BA/BS in Healthcare Administration, Management, Economics, or a related discipline required; MHA or MBA preferred

• Knowledge of one or more of the following patient accounting systems: Epic, GE/IDX, Sage, McKesson, Allscripts, OnBase, Meditech
• Knowledge of one or more of the following ERP systems: SAP, Oracle, Infor, Workday
• Knowledge of healthcare technology companies, financial technology companies, and competitive landscape in this space
• Microsoft Office: Excel, Word, and PowerPoint (must be very strong in Excel)
• Software development lifecycle
• Requirements definition and documentation
• Ability to write copy for marketing materials