Travel Industry B2B Sales Coordinator

About Us

Universal Studios Hollywood is the Entertainment Capital of L.A. featuring a movie-based theme park and Studio Tour, and bridged by Universal CityWalk, a dynamic entertainment, shopping and dining complex. Universal Studios Hollywood is an industry leader due to its impressive talent base of highly creative professionals who inspire and produce compelling entertainment and innovative attractions that immerse guests in an authentic Hollywood experience. Universal Studios Hollywood’s team of professionals enjoys a unique culture where fun, hard work and high-quality results are priority, resulting in an employee base that is proud to work here. NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. The company offers equally unique opportunities for employees to expand their careers within Universal Studios Hollywood, Universal Parks & Resorts, and the broader NBCUniversal family. It’s a big universe, where do you fit in?

Career Level

Entry-Level

Country

United States

State/Province

California

City

Universal City

Responsibilities

This position is responsible for supporting the sales team by coordinating the daily operations of the Business to Business (B2B) e-Ticket System, which is used by thousands of clients to transact their daily purchase and distribution of Universal Studios Hollywood e-tickets. The candidate in this role is a dynamic, detail-oriented, and personable team player that works cross-functionally with various teams/departments to ensure the smooth operation of the B2B e-Ticket System.

• Support internal team members with general B2B e-Ticket System related requests/questions
• Administer ticket type requests for all sales channels
• Maintain configuration of new tickets and price changes
• Maintenance of e-ticket templates, icons, etc.
• Resolution of technical issues relating to the B2B e-Ticket System
• Correspondence with internal team members on price changes, new ticket products, scheduled maintenance to the B2B website
• Maintain client activity/contacts via SalesForce
• Perform other duties as assigned

Clients

• Maintain and develop relationships with internal team members
• Partner with I.T., sales, finance and operations teams to maintain smooth operation of the B2B e-ticket system
• Coordinate ongoing internal team member communication (i.e. product/price changes, scheduled maintenance to the website)

Qualifications/Requirements

• Bachelor’s degree from a four-year college or university is required; major in Business, Marketing or Sales preferred
• Minimum 2 years of Sales experience
• Proficient with Microsoft Office including Word, Excel, PowerPoint and Outlook

Desired Characteristics

• Demonstrated ability to drive processes and to deliver high quality services
• Successful candidates will possess a natural, yet professional ease at working with and relating to the needs of both internal and external clients in a fast-paced, ever-changing environment
• Ability to work with others and collaborate across the organization to achieve goals
• Strong organization skills, detail oriented, and ability to handle multiple tasks and assignments
• Energetic, self-motivated, and demonstrate a strong personal desire to achieve results
• Strong written and verbal communication skills
• ExactTarget CRM database and Salesforce knowledge is a plus