Travel Agent Trainee

Travel Agent Trainee
–
(
1700013N
)
Carlson Wagonlit Travel SatoTravel
(
CWTSatoTravel
) is seeking an experienced and talented
Travel Agent
Trainee
for our
Ft. Bragg
onsite location. As a Travel Agent Trainee, your mission will be to “Deliver the Perfect Trip” in order to sustain optimum results for our clients and for CWTSatoTravel.

“CWT keeps on creating innovative ways to provide excellent service and maintain its high standards.”

My Journey, My CWT

Abegail Santos, Travel Counselor, Philippines

As the U.S. military and government division of
Carlson Wagonlit Travel
(
CWT
), CWTSatoTravel is a global leader specializing in seamless travel management services to our U.S. federal clients. We employ a team of more than 900 associates throughout 187 locations in 14 countries and U.S. territories. Though our offices are spread across the world, we are a tight-knit group with access to resources and innovations that enable us to deliver the best services in the industry.

We are very proud of our 65+ year history serving U.S. military and government clients, and are always looking for new talent to help us grow as a team. Our most valuable asset as a company is the quality of our people. We are a growing family, and encourage you to check out our career opportunities and start your journey with CWTSatoTravel today.

• You will delight the Traveler/travel arranger
  
• Listen and lead the conversation to solve problems in a timely manner with all types of customers in all circumstances.
• Connect with the caller to build trust and credibility even if the person is unknown.
• Be a trusted advisor by offering informed and insightful recommendations which provide the very best Traveler experience in each situation.
• You will build CWT’s commercial value
  
• Sell products that are of commercial value to CWT and contribute to CWT’s profitability.
• Remain current on value we provide to each customer.
• Adapt and change as requirements of the business change.
• You will strengthen the CWT brand
  
• Represent the CWT brand in how you work on a day-to-day basis.
• Embrace new technology and ways of working that promote flexibility to adjust quickly to shifting needs of the business.
• Build loyalty to CWT by ensuring consistency of service delivery around the globe in a way that compliments the unique travel policy of each client with interaction to make each Traveler/travel arranger feel special.

Qualifications

We are looking for an energetic self-starter with the desire to learn and grow who exemplifies the following traits:

• Experience in the travel industry in a similar position or in a customer service center
• Proven ability to create international travel arrangements including air, hotel and ground transportation (at least 80% of transactions will be multi-segment, multi-destination international itineraries)
• Understanding and expertise in international travel requirements, i.e. visas, passports and immunization requirements
• Excellent communication skills and follow through required to advise clients of those requirements