Transportation Operations Manager

Job Description: Transportation Operations Manager

An ideal candidate has a background in transportation and excellent program management skills. He/she has the ability to lead and mentor people; analyze data and make sound recommendations in an often ambiguous environment. One of the main responsibilities in this role is to standardize and improve processes; while analyzing and eliminating root cause of defects within the current systems. This job will require exceptional communication skills and the ability to influence change at a local (facility) and global level.

Responsibilities include, but are not limited to:

• Manage and develop a team of 4-8 employees to carry out daily tasks to ensure exceptional transportation services.

• Strategic planning and forecasting, appraise performance, resolve problems, and address staffing needs.

• Responsible for the overall quality, performance and customer service of the US-based team; which provides continual, tactical communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers).

• Ability to scope out business and functional requirements for the Amazon tech teams who create and enhance the software systems and tools we use

• Work within various time constraints to meet critical business needs; while measuring and identifying activities performed.

• Ability to develop and share best practices with our Global Transportation Operations teams

• Ability to work some weekend shifts as needed (this team provides tactical support to Amazon’s fulfillment network 7 days/week).

Basic Qualifications:

• A completed Bachelor’s Degree from an accredited university or 2+ years of Amazon experience * MS Office experience required, with intermediate level in: Excel, SQL or Access

• Experience querying data and developing performance metrics

• Knowledge of Lean and Six Sigma methodologies

• 10+ years’ experience managing or supervising teams

Preferred Qualifications:

• MBA or Master’s Degree in: Engineering, Operations, Logistics or related fields

• 4+ years’ experience in manufacturing, transportation, customer service and/or distribution environments

• Expertise in Lean and Six Sigma methodologies

• Ability to handle changing priorities and use good judgment in stressful situations

Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability /Veteran

Required education:

• Bachelor’s

Required experience:

• managing: 10 years
• Transportation Management: 10 years