Transit Pass Sales Representative

Job Summary This recruitment will be used to fill two current full-time Term-Limited Temporary Pass Sales Representative vacancies for immediate staffing needs. This recruitment will also be used to create an eligibility list to fill future career service or temporary (with benefits) vacancies in this classification that may occur over the next twelve months. NOTE: If you are interested in being considered for future career service opportunities that may occur in the next year, you are encouraged to apply for this recruitment.

This job sells transportation passes and ticket books to the general public and area employers in-person, by telephone, mail order, on-line and at community events, using customized and Microsoft computer applications.

An unusual feature of this job is that qualified Career Service incumbents may bid on vacancies in another customer-service oriented job called Customer Information Specialist that answers customer questions by phone regarding transit routes, schedules, fares, the ORCA card program, transfer points and other transit services from the Customer Information Office call center. These two groups of employees may choose to transfer by seniority to positions in either group as vacancies occur, if qualified. They also have the opportunity to work overtime in vacant work shifts in either group.

Some future Pass Sales Representative vacancies may be designated as Assigned. Assigned positions have Career Service standing and are guaranteed 20 hours per week, with most of the same County benefits as full-time employees. Assigned employees may work up to 40 hours a week or more as vacant work shifts occur from week to week, by seniority.

An Employer To Be Proud Of

King County Metro Transit is a regional leader in helping people move quickly throughout the region, reducing commuter stress, greening the environment and radically improving urban air quality, by providing comfortable, effective transit services for the thousands of commuters and other residents of King County, Washington. Working for Metro means working for a leader in this nation’s public transportation industry.

Great Benefits

King County provides our employees with a free transportation pass (good on Metro, Pierce, Community and Sound Transit) and a generous benefits package, (see Benefits tab for more details).

Who May Apply This recruitment is open to the general public and all County employees.

Forms and Materials Required An online employment application, completed at www.kingcounty.gov/jobs , with employment history going back at least ten years if you have ten years of employment (or more to include all relevant experience), along with answers to the supplemental questions, are required. A resume and cover letter summarizing your qualifications and interest in this position are preferred but are optional.

Work Location Pass Sales Representatives may be assigned shifts in the King Street Center, 201 S. Jackson St., Seattle, WA (Pioneer Square) or at a smaller satellite pass sales outlet in downtown Seattle near Westlake Center or mobile sales events throughout King County, as needed.

Work Schedule These positions are subject to Fair Labor Standards Act regulations and are therefore eligible for overtime pay if scheduled. Our Pass Sales Offices are open 8 hours per day, Monday through Friday, except major holidays. The typical start time is 8 a.m. but can vary based on scheduled mobile sales events during the week and weekends. Mobile sales events may occur after hours and on weekends, as needed. Full-time Transit Pass Sales Representatives work 8 ½ to 9 hour shifts, depending on length of unpaid lunch break, with two paid 15-minute breaks per day. Weekend and after hours availability is a requirement for this position. For more information regarding this recruitment, please contact:

Nic Horea

Senior Human Resource Analyst

206-263-8736

nicolae.horea@kingcounty.gov

Job Duties:
Sell transportation passes using a computerized pass sales system.

Provide pass and ORCA card program information. Respond to questions from the general public regarding the agency’s transportation services, fares, fare policies, and pass options, including the ORCA program.

Explain Regional Reduced Fare Permits, eligibility requirements, policies and fees; evaluate applications; issue permits to qualified applicants.

Explain ORCA (One Regional Card for All) card program components/policies, sell and issue ORCA cards and products such as Puget Passes and e-purse.

Prepare daily cash and sales reports.

Prepare bank deposits.

Prepare credit card sales transmissions.

Maintain an accurate inventory of pass supplies and sales. Reconcile inventory and cash drawer.

Compile data for and prepare monthly accounting reports using Microsoft Word and Excel; prepare and issue correspondence using Microsoft Word.

Maintain confidential records and information.

Perform other tasks as assigned.

Experience, Qualifications, Knowledge, Skills:
Minimum Qualifications Two years of clerical experience which includes using computers and providing customer service to the general public, OR equivalent combination of experience and education which provides the applicant with the skills, knowledge and abilities required to perform the work, are required. The applicant’s background must demonstrate ability to deal tactfully with the public, use a computer accurately for data entry and retrieval, and handle cash accurately (including balancing a cash register drawer accurately).

Additional qualifications include:
Excellent customer service, public and interpersonal relations skills in person and via telephone. This includes the ability to be courteous and patient with all customers, and to maintain professionalism while under stress and when dealing with difficult customers.

Ability to follow oral and written instructions in English and to complete assigned tasks on schedule.

Ability to read, learn and comprehend and clearly explain policies, procedures and information found on fare media, timetables and schedules. Skill in acquiring knowledge of specialized terminology

Ability to multi-task and work in a fast-paced production oriented work environment.

Ability to perform business-related arithmetic accurately for selling passes and reconciling cash drawers at the end of a shift.

Skill in keyboarding with speed and accuracy; skill in using a personal computer to accurately and efficiently enter data and research multiple computer screens to retrieve information for customers via a keyboard.

Excellent oral and written communication skills.

Ability to work with a diverse group of individuals including elderly and disabled persons, in a tactful, diplomatic and sensitive manner, including individuals who may be angry and/or difficult.

Good analytical, numerical and problem solving skills; strong attention to detail and accuracy.

Ability to demonstrate reliable and punctual attendance.

Ability to learn from directions, observations, and mistakes, and apply procedures using good judgment.

Ability to work effectively, both independently and as part of a team.

Ability to receive instructions/feedback and coaching/counseling.

Ability to interact cooperatively with others. Physical Requirements The worker is required to push mobile workstations up to 60 lbs. (which includes computer, card printer, receipt printer, cash drawer, credit card reader and ORCA card reader) and lift up objects weighing up to 25 pounds in an elevated position.

Special Requirement A valid Washington State Driver’s License and an acceptable driving record are required. Out-of-state applicants must obtain their Washington license by hire date.

Desirable Qualifications

Experience interacting with customers in a high volume setting.

Working knowledge of inventory and/or record keeping techniques.

Cashiering experience.

Fluency in one of King County’s most frequently used languages other than English: Spanish, Vietnamese, Chinese, Korean, Russian, Somali, Ukrainian, Amharic, Punjabi – referred to as Tier 1 or Tier 2 languages in the County’s Executive Order on Translation.

Supplemental Information:
Selection Process Applications will be screened for qualifications, clarity and completeness. Competitive applicants will be invited to participate in a testing process that will include, but not necessarily be limited to the skills of keyboarding, data entry, using a computer, and doing basic-level arithmetic related to cashiering. Candidates who pass the testing portion may be invited to a panel interview. References will also be conducted and a driving abstract review.

For Tips on Applying, please visit http://www.kingcounty.gov/jobs/applying.aspx

Union Representation This job is represented by the Amalgamated Transit Union, Local 587. Payment of union dues and initiation fee will be required. Class Code: 4320300

King County values diverse perspectives, life experiences, and differences. The Department of Transportation encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQ, people with disabilities, and veterans. We are committed to being equitable and fair in providing equal access to opportunities for all.