Traffic Control Agent

If you are a badged airport employee who loves working with passengers, this may be the job for you! The Metropolitan Airports Commission is looking for employees with a positive attitude and excellent customer service skills. If you have any questions or need assistance in completing the application, feel free to stop by the Metropolitan Room on the Mezzanine Level at T1 on Monday, May 8th from 10:00 a.m. until 2:00 p.m.

The Traffic Control Agent (TCA) is non-sworn employee of the Metropolitan Airports Commission (MAC) Airport Police Department serving the Minneapolis/St. Paul International Airport (MSP). Duties include providing traffic direction and enforcement of parking regulations at Terminals 1 & 2 of MSP, and where directed, providing effective customer service to the general public. Interact professionally and appropriately as a representative of MAC and the Airport Police Department.

STATUS : PROVISIONAL

Provisional status assignments are typically renewed annually based on department need and performance. Provisional status employees are required by state law to participate in the Minnesota Public Employees Retirement Association (PERA) pension fund and are not eligible for benefits.

BENEFITS : NONE

HIRING PROCESS

Candidates that are successful in the panel interview will be required to complete an in-depth background investigation.

SHIFT HOURS

This position consists of working 8-10 hour shifts, 24/7 to include nights, weekends and holidays depending on the needs of the airport. Training and uniforms will be provided.

NUMBER OF OPENINGS

MAC currently has multiple openings for this position.

Please confirm your email address is current and correct on your application as all correspondence for this position will be sent via email.

Application deadline is Monday, May 15, 2017 at 3:00 p.m. Questions regarding this posting can be directed to Lori Holt at lori.holt@mspmac.org or 612.725.6116.

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ADDITIONAL INFORMATION

Generally, job candidates are most commonly dropped from consideration for one or more of the following:

• Convictions
• Poor work history
• Past motor vehicle driving history
• Actions affiliated with bias
• Evidence or admission of past abuse of controlled substances
• Misrepresentation, falsification or omission of information on application or background investigation documents

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Minnesota Government Data Practices Act

The Metropolitan Airports Commission (MAC) collects information from applicants for the purpose of determining employment suitability. Applicants are not legally required to provide the requested information. However, information not provided, other than race, gender, or disability, may prevent MAC from being able to consider the application or determine the applicant’s suitability for the position.

The information collected may be classified as public or private data under the MGDPA. “Public” means that data is available upon request. “Private” means the data is only available to the person the information is about, and to those who must see it in the course of conducting MAC business and as otherwise provided for by law.

MAC complies with the Americans with Disabilities Act. If an accommodation is required for you to participate in the application process because of a disability, please contact Anita Bellant at 612-726-8196 or Anita.Bellant@mspmac.org .

MAC is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, religion, national origin, sex, marital status, disability, public assistance, age, sexual orientation, familial status, or local human rights commission activity.

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Position Description:

ACCOUNTABILITIES AND FUNCTIONS

• Direct the traffic flow in front of the terminal buildings, concourses and other areas at the MSP Airport
• Respond to public requests for service
• Identify and report criminal activities
• Analyze customer situations and make decisions on circumstance and ordinances
• Ensure public compliance with existing parking ordinances
• Assist in traffic control at accidents and special events

Position Requirements:

COMPETENCIES

MAC Core Competency Requirements:

• Provide good internal/external customer service
• Complete work assignments in an accurate and neat manner
• Produce required volume of work within assigned deadlines
• Consistently practices cooperative, positive and flexible work habits and accept accountability for job responsibilities
• Use sound, ethical judgment in solving problems and making decisions
• Use effective interpersonal skills to develop positive work relationships
• Perform work in a safe, secure and ethical manner
• Use good communication skills in and between work groups
• Comply with required work schedules
• Comply with all MAC policies and procedures

MINIMUM REQUIREMENTS

• High school diploma or GED
• One year previous customer service experience
• Possess or eligible to obtain a valid, state-issued driver’s license by date of hire
• Ability to provide information to public in a tactful and courteous manner
• Currently certified or able to become certified in Standard Multimedia First Aid or equivalent level certification within 90 days of employment (will train upon hire)
• Ability to work outdoors (walking, standing, directing traffic, etc.) in all weather conditions for a prolonged period of time
• Ability to work non-traditional hours including weekends, holidays and overtime as required
• Must have the ability to clearly speak, read, write, and understand English
• Candidates who are offered employment will be required to pass a background investigation, obtain a MAC badge and pass a medical examination

DESIRABLE REQUIREMENTS

• Previous traffic control experience
• Two years or more experience in customer service with direct public contact
• Geographical knowledge of the MSP campus
• Previous work experience in an airport environment
• Ability to communicate effectively in a second language