Hotline: 678-408-1354

Tier II Teacher Aide Technology Support Technician

Township High School District 113 Highland Park, IL 60035 Information Technology

Technology/Technology Support

Date Posted:
6/5/2018

Location:
Deerfield High School

Position Title: Tier II Teacher Aide Technology Support Technician
Department: Technology
Reports to: Manager of Technology Support Services
Location: Deerfield High School
Start Date: July 1, 2018
SUMMARY
General hardware, Windows, and Mac support, software and application support, including troubleshooting, deployment, installation, and end-user support. In addition, willing and capable of learning and using new technologies and concepts.
ESSENTIAL DUTIES, RESPONSIBILITIES AND SKILLS
Staff and Student Device Setup and Deployment
Desktop and Laptop OS Imaging
Client Help Desk Support
Troubleshooting
Software Support
Other Duties as Assigned
QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE:
Bachelor’s Degree preferred or evidence of appropriate training/experience
PREFERRED TECHNOLOGY SKILLS:
Apple OS support and troubleshooting
Microsoft OS support and troubleshooting
Chrome OS support and troubleshooting
Comprehension of Active Directory
SALARY
$23.50 at 1950 Hours (12 Months)
LANGUAGE SKILLS:
Ability to read, analyze, and interpret periodicals, professional journals, technical procedures. Ability to write reports and documentation of work. Ability to interact and effectively communicate with staff, administrators, students, and the general public. Ability to communicate with vendors, third-party tech support and other providers.
MATHEMATICAL SKILLS:
Ability to work with mathematical concepts such as probability and statistics in the setup and interpretation of reports.
REASONING ABILITY:
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with abstract and concrete variables.
OTHER SKILLS and ABILITIES:
Ability to apply knowledge of current research and theory in specific field. Ability to establish and maintain effective working relationships with students, staff and the school community. Ability to speak clearly and concisely both in oral and written communication. Ability to perform duties with awareness of all district requirements and Board of Education policies.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is required to stand; walk; operate a computer; and reach with hands and arms. Specific vision abilities required by this job include close vision. Occasionally, required to lift, move, install computer equipment including wiring, etc. Stooping, lifting, bending, crawling may also be occasionally required.
WORK ENVIRONMENT:
The work environment characteristics described here are representative e of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is of typically office nature. Work on computer equipment could place employee in moderately noisy environment.
The information contained in this job description is for compliance with the American with Disabilities Act (A.D.A) and is not an exhaustive list of the duties performed for this position. Additional duties are performed by the individuals currently holding this position and additional duties may be assigned.
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