Tier 1 – Service Desk Cloud Engineer

Job Specification

CloudHesive – Service Desk Cloud Engineer

MUST BE:

• A United States Citizen
• Local to the Fort Lauderdale Area

Our company:

CloudHesive was the winner of the H. Wayne Huizenga Startup of the Year award in 2015 . We are a cloud solutions consulting and managed services provider with a focus on security, reliability, availability and scalability. CloudHesive helps companies reduce their operating costs and increase productivity while improving their cloud security posture by deploying their mission critical workloads onto the CloudHesive Fabric. The CloudHesive Fabric wraps traditional cloud offerings (public, private or hybrid) with cloud centric security solutions and controls, an innovative management platform and experienced cloud engineers that oversee the customer’s lifecycle. CloudHesive partners with the leading cloud providers such as Amazon Web Service and IBM-SoftLayer as well as security companies to build highly secured and robust solutions with uptime SLAs up to 99.99%. CloudHesive is passionate about our customer’s success!

The opportunity:

This is an entry level position. If you are hungry to learn the fastest growing cloud technologies and want to work with cutting edge customers moving into the cloud spaces… then you may be a good fit. You’ll be working with a seasoned executive team that knows how to develop and scale an organization, with colleagues who share your desire to build the best company in the industry, and with a company culture that moves quickly, acts decisively and communicates openly. You’ll also be working with revolutionary technology solutions that have been deployed successfully at marquee customers around the globe. It is an attractive career opportunity. We want fun and innovative people that want to change the world.

Role and Responsibilities:

• You will be on the front lines in a Service Desk Engineer role providing Incident Management supporting daily operation tasks that are requested of you in our cloud environments.

• You will be assist lead architects and engineers with implementing new customers, automate customer environments (DevOps solutions) and support existing customers on our platforms and environments. This can range from quick implementations on our SaaS solutions to larger projects where we are migrating a customer’s environment from On-Premise data centers to the Public Cloud (Amazon Web Services, Google and Microsoft Azure)

• Be a part of a team that is the technical subject matter expert on our platform. In addition to supporting our customers, this knowledge will be used contribute to the ongoing enhancement of our products, services, and back office operations as well as support ongoing sales efforts.

• In time, you will be expected to understand our IaaS, Paas and SaaS offerings. Our offerings are based on industry standard public cloud providers such as Amazon Web Services, Google, Microsoft Azure and IBM- Softlayer and best of breed security software from vendors such as Vormetric, Alert Logic, Sumologic, Chef, Splunk, and Trend Micro.

• Assist with migration and management of highly sophisticated security and cloud environments.
• Skills and experience: Must be technically sound and willing to learn. Some years of hands-on experience in a specific technology practice (Infrastructure, Network, Storage, Servers, Security, Windows, Linux, cloud, VMWare, Citrix, etc.)

• You will be the face of CloudHesive to our customers Must have soft skills and be a critical thinker. We need you to be able to understand and or explain extremely technical details with our customers. You will be empowered to make decisions and manage situations and people while representing the company and yourself, with a high degree of integrity and professionalism.

• If you have less experience but think you have other skills, please apply. We want great people to grow with us and we’ll train you on AWS. If you already know everything there is to know about technology, then this isn’t the place for you.

Skills and experience:

• Experience in a customer facing role (professional services, support, etc.) and the ability to manage customer relationships up to the senior/executive level
• Experience in designing, building or supporting a hosted product/service
• Be a ‘jack of all trades’ and love working with exciting new technologies
• Experience with Microsoft Office including Visio and Project
• Written and oral communication skills – ability to communicate technical concepts and support assertions with data
• Organizational skills – ability to coordinate and prioritize many issues simultaneously
• Analytical/Problem solving ability – ability to quickly evaluate an issue, resolve it or implement a workaround with consistent accuracy and success
• High Sense of Urgency – This job entails supporting business critical applications, with stringent SLAs
• “Can do” attitude and ability to thrive in an entrepreneurial atmosphere
• Applicant must be able to commute to our headquarters in Fort Lauderdale, Florida on a daily basis
• Applicant must currently reside in South Florida or be willing to relocate
• Applicant must be a US Citizen

Optional Skills and experience that are PLUSES

• Experience with a Public Cloud Provider (IaaS and PaaS) such as Amazon Web Services or IBM-SoftLayer and/or Virtualization Technologies such as Xen or HyperV
• Experience with Security Certifications such as PCI, ISO 27001, SOC II Type 1/2, FISMA/FedRAMP and HIPAA
• Experience in a Support / Help/ or Service Desk
• Experience with standard network tools such as Wireshark, TCPDump, Fiddler or IPTables
• Experience with a configuration management tool such as Chef or Puppet
• Experience (including installation, configuration, troubleshooting, tuning and scripting) with Windows and/or a common Linux distribution
• Experience with trouble shooting infrastructure components such as Servers, Storage, Networking (Routing, Subnetting, Firewalls, Dedicated Circuits or IPSEC based VPNs)
• Experience (installation, configuration, troubleshooting, tuning) with an Application or Web Server such as Tomcat, Websphere, Weblogic, JBOSS, IIS or Apache
• Experience with a major database platform such as Oracle, DB2, PostgreSQL, Microsoft SQL or MySQL
• Experience with remote access solutions such as Terminal Services
• Experience with authentication solutions such as LDAP
• Experience with standard network services such as DNS, SMTP, IMAP or POP3
• Experience with Host Based Security Products such as Symantec or Trend Micro
• Experience with network equipment Checkpoint, Juniper, Cisco (IOS and ASA)
• Experience with log aggregation tools
• Experience with security tools and monitoring tools such as Solarwinds or Nagios

Personal attributes and values:

• Fits with a hard-working, innovative, quality-driven, and customer-focused culture
• Articulate, with a proven ability to communicate effectively with colleagues, partners and enterprise customers
• Smart, decisive, organized, methodical, biased toward action
• High energy, sense of urgency, passionate, committed, engaged
• Agile, nimble, able to recognize and implement necessary changes
• Creative thinker and high aptitude for solving problems

Compensation package:

• Competitive base salary and incentive cash compensation
• The personal reward associated with an important position in a fast-growing company positioned to become a pivotal player in a large and rapidly evolving market

Job Type: Full-time

Salary: $35,000.00 to $50,000.00 /year

Experience:

• Customer: 1 year (Required)
• AWS or Cloud: 1 year (Preferred)

Job Location:

• South Florida, FL (Required)