Ticket Sales Associate (part-time seasonal)

The Chicago Architecture Foundation is currently looking for a part-time Ticket Sales Associate for our busy tour season! The Ticket Sales Associate is responsible for providing knowledgeable answers to customer inquiries on CAF Tours and Programs, selling tickets for various events, providing support to Call Center and Box Office, and responding to customer comments/complaints.

Duties and Responsibilities –

Call Center, Box Office, and Guest Service Support –

• Sell CAF tour and program tickets to customers and members via phone orders and in person
• Learn the various tour and program offerings of CAF and be able to answer questions
• Master all database and ticketing systems necessary to support call center and box office operations and conduct trouble-shooting as needed
• Proactively inform and sells customers on CAF tour and program offerings
• Provide support answering phones through a high volume call center hotline and assists with the monitoring of call volume
• Provide CAF customers and members an excellent level of customer service at all times
• Provide trouble-shooting for customer issues regarding tours, programs, and ticketing related questions
• Work with the Ticket Services Manager to help resolve customer service-related issues in a timely manner
• Follow up with and resolve customer questions, comments, and complaints
• Assist with box office sales and check-in
• Assist with membership enrollment and renewals
• Help in the identification of improving Call Center processes and procedures
• Provide support for Tours and Public Programs to monitor ticket inventory, accuracy of print and web information, and other customer information as needed
• Responsible for upkeep of the Call Center and Box Office area (including restocking of brochures, light cleaning, and other duties as assigned)
• Follow all standards, policies and procedures set forth by CAF and Guest Relations Supervisor
• Other duties as assigned

Education and Experience –

• Associates Degree with an emphasis in Management or Hospitality is desirable
• Minimum of one year of working in a call center, box office, concierge desk, admissions or tourism office while providing a high level of customer service
• High level of comfort with technology is required
• Experience utilizing ticketing systems (Ticketmaster or Tessitura) is preferred
• Prompt, courteous, enthusiastic, knowledgeable, and consistent customer attitude
• Excellent communication skills are required
• Excellent interpersonal skills and ability to maintain good working relationships with the public, CAF members, employees, docents, and volunteers
• Ability to work both independently and as part of team
• Detail oriented, ability to prioritize and multi-task, good decision-making and communication skills, maintains calmness under high pressure