Telephone Representative

Company Overview:

Boston Mutual Life Insurance Company (Boston Mutual) was founded in 1891 and has been a stable financially strong company for 125 years. Boston Mutual is proud to promote our corporate principles of Service, Value, and Integrity. As well as being a financially strong and reputable company to do business with, Boston Mutual offers its employees a wide array of competitive benefits to full time employees. These include Health, Dental, Life and Long Term Disability Insurance, generous paid vacation time, free parking, paid holidays, 401K program, Flex Spending, tuition reimbursement, and an employee assistance program as well as offering flexible work schedules.

Key Responsibilities:

All Boston Mutual employees who interact with our policyholders, our producers and our BML associates embrace the principles of our brand and service philosophy. We are all brand ambassadors. Both our words and our behaviors matter. We share a common service philosophy and pride ourselves in living the BML brand promises every day, one interaction at a time.

We do our best to:

• Demonstrate a desire to assist.
• Listen for understanding and respond empathetically.
• Explain things in a manner that is easy to understand.
• Be knowledgeable students of our business.
• Take full ownership to resolve questions and issues.
• Be professional, polite and courteous.
• Leave our customers and associates “better than where we found them.”

The Telephone Representative is responsible for providing exceptional customer service to all while maintaining the highest levels of service professionalism in all they do.

The Telephone Representative is expected to:

• Telephone and written communications with customers, agents and government agencies
• Research and resolutions of inquiries, complaints, and payment histories
• ALIS changes and transactions
• Decision making and problem resolution
• Participation in presentations and seminars
• Participation in team meeting, team goal setting and team decisions
• Must comply with privacy guidelines; will protect the privacy of customer information
• Other duties and special projects as required

Job Requirements:

Education: High School Diploma required; 2 years of college preferred.

Experience: Minimum of 2 years of customer service experience required.

Knowledge Requirements:

• Excellent written/verbal communication skills.
• Strong organizational skills that reflect ability to perform and prioritize a high volume of multiple tasks seamlessly with excellent attention to context, substance and detail while meeting goals and strict deadlines.
• Excellent interpersonal skills and the ability to effectively build and extend relationships.
• Shows initiative with a “can do attitude” and the ability to implement changes that will improve workflow.
• Strong computer skills using MS Office.
• Insurance knowledge is a plus.

Certifications/Licensures: N/A

Job Type: Full-time

Required education:

• High school or equivalent

Required experience:

• customer service: 2 years