Telephone Attendant

POSITION SUMMARY

• Answers, assesses and directs calls quickly and efficiently in a pleasant, helpful and professional manner. Provides exceptional customer service through positive communication.

KEY RESPONSIBILITIES

• Receives incoming telephone calls, either directly or from the switchboard.
• Answers the telephone, assesses calls in order of priority, determines whether emergent/urgent, and directs to the appropriate person.
• Provides information to callers.
• Take messages and directs as needed.
• Schedules, cancels and reschedules appointments.
• Enters referrals and attaches to visits.
• Writes CSN, DOS information on documents for scanning.
• Provides intermittent coverage for PSR position.
• Schedules language and non-language interpreters.
• Works the department referral request que (calling patient to schedule appts).
• Updates insurance information and demographics.
• Page providers.
• Fax information as requested.

REQUIRED KNOWLEDGE & SKILLS

• Ability to work with patience and courtesy in customer relations.
• Ability to communicate effectively, both verbally and in writing. Strong organization skills.

EDUCATION/EXPERIENCE/LICENSURE

• Education: High School Diploma or equivalent required.
• Experience: Prior experience operating a multi-line telephone helpful.

COMPENSATION IS BASED ON YEARS OF CUSTOMER SERVICE/RECEPTIONIST EXPERIENCE: $11.58=0 years, $14.47=10 years, $17.37=20+ years

ELLIOT HEALTH IS AN EQUAL OPPORTUNITY EMPLOYER AND AFFIRMATIVE ACTION EMPLOYER

Job Type: Full-time

Required education:

• High school or equivalent

Required experience:

• Healthcare: 3 years