Technology/Computer Technician

Apply at: https://www.applitrack.com/wcsoh/onlineapp/default.aspx?Category=Technology

JOB TITLE: Technology Technician

CLASSIFICATION: Non-Union

WORK SCHEDULE: 12 Months (July 1 through June 30) – 8 Hrs/Day

RESPONSIBLE TO: Superintendent of Schools with daily supervision by the

Director of Information Technology (IT)

QUALIFICATIONS: (Preferred)

• Associate Degree or two years of postsecondary schooling in computer science
• Minimum three years work experience in technical support
• Technical troubleshooting in managing and supporting technology devices
• Knowledge of Apple, Google, and Windows devices
• Experience in Google G suite applications and Microsoft Office
• Knowledge of interactive presentation systems
• Comp TIA A+ certified or equivalent training
• Understand the concepts of basic networking and wireless technology
• Excellent time management and troubleshooting skills
• Ability to learn new systems and technology
• Strong communication skills (written, verbal and visual)
• Ability to lift and move computers, servers, and other computing devices (40-60 lbs)
• Self-starter who can work through assignments with very little supervision

GENERAL RESPONSIBILITY:

To provide hardware and software support to end-users as well as technical guidance in the area of technology devices. Assist with the installation, configuration, troubleshooting and management of technology devices. The job demands the ability to bend, lift, kneel, and walk in order to perform essential functions.

SPECIFIC DUTIES:

• Respond and troubleshoot help desk tickets (Google, Windows, projectors, etc.)
• Setup, install, troubleshoot and maintain district systems, printers, peripherals, IP phones, and related software
• Perform basic administration tasks while maintaining data integrity and network security
• Assist in maintaining network hardware, software, computer applications and files
• Perform basic support of projectors including lamp replacement
• Assist staff and students with connectivity issues
• Maintain technology documentation pertaining to inventory, network design, and software troubleshooting as required
• Provide support to shutdown and/or reboot hardware as needed onsite
• Manage the process of repairs and installation by outside vendors
• Apply software patches and upgrades as needed
• Reimage computers and chromebooks as needed
• Escalate problems to next level of support, when necessary
• Perform basic training on the care and operations of district equipment as needed
• Provide input as needed for school technology planning and operations
• Participate in district technology meetings, webinars, and training classes as required
• Perform other duties deemed necessary by the Superintendent and/or the Director of IT
• Keep Director of IT informed of issues related to the above

Other Requirements:

• Valid Ohio driver’s license is required for travel between district buildings
• Reliable Transportation

Apply at: https://www.applitrack.com/wcsoh/onlineapp/default.aspx?Category=Technology

Job Type: Full-time

Salary: $23.37 to $26.49 /hour

Required experience:

• technical support: 3 years