Technician I

AMETEK, Inc. is a leading global manufacturer of electronic instruments and electromechanical devices with 2016 sales of $4 billion. AMETEK has over 15,000 colleagues at more than 120 manufacturing locations around the world. Supporting those operations are more than 100 sales and service locations across the United States and in 30 other countries around the world.

The IT Support Analyst will support the Controls Southeast (CSI) Business

Welcome to CSI!

The Steam Tracing and Steam Jacketing Experts

CSI provides ControTrace® steam tracing solutions to heat process piping, tanks, & vessels; and CSI provides ControHeat® steam jacketing solutions to heat valves and instruments used in the petrochemical, chemical, and processing industries. CSI also provides the SxSeal™ above-ground sulfur seal solution, pre-insulated tubing bundles, and many more engineered thermal maintenance solutions.

Summary

The analyst’s primary responsibility will be to provide end user support mainly at AMETEK’s Pineville location and to act as backup support for the St. Louis and Carson City sites. The analyst will also be responsible for common IT maintenance tasks. The Analyst will occasionally be called upon to work on various IT projects not directly related to end user support. All tasks will require working cooperatively with IT personnel at the Business Unit, Division, and Corporate levels.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Provide first application level phone/email support to employees, both on site and remote

• Analyze problems, answer questions and provide training about the software used within the company

• Make basic customizations based on employee needs

• Identify, test, and identify workarounds for bugs

• Provide regular updates to employees on open support issues through ticketing system

• Research issues dealing with 3rd party technology

• Assist in creating and editing of training materials and manuals

• Manage local and offsite backups

• Manage user accounts in various business systems (Active Directory, ERP, CRM, etc.)

• Install, test, maintain, repair and network computers and peripherals

• Manage local PBX system and cellular device accounts

• Occasional after hours and weekend support

• Occasional travel

• Maintain compliance with company policies and regulations

Position Requirements

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Excellent problem solving skills

• Good customer support and communication skills

• Ability to learn quickly

• Ability to work independently and efficiently complete tasks

• Self-motivated, detail-oriented and organized

• Proficiency with business software

• 3+ years’ experience in IT support

• Knowledge of:

o Networks (LAN/WAN)

o Windows OS

o Microsoft SQL Server

o Microsoft Exchange

Preferred Education and/or Experience

• Supporting Autodesk products (AutoCAD & Inventor)

• Some Programming experience (ideally VB.net)

• Working in a manufacturing environment

• Working in a large corporate environment

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of employees of organization.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to deduce solutions for novel problems utilizing research and past experience as necessary.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.