Technical Support Specialist I

THIS IS NOT A REMOTE OPPORTUNITY / NO THIRD PARTY VENDORS

Who is Taos?

Taos is an IT consulting and services company that offers expertise across the strategic, management and tactical layers of IT and engineering organizations. As part of the nation’s IT landscape since 1989, we offer opportunities that will allow you to achieve your career goals and objectives.

We’re changing the face of some of the most innovative companies with our diverse solution offerings, exceptional talent and thought leadership. Our clients look to us first for advice, insight, and support, driving us to relentlessly focus on customer success.

Taos is currently seeking a full-time Technical Support Specialist I to join our Managed Service division in Boise, Idaho.

Who you are:

You are passionate about customer service and technology and you are excited to utilize your skills by providing technical support. You are a results-driven individual and you thrive on the success of a job well done. You are a team player and you easily can move between teams to help resolve any issue! You are able to work various shifts as requested or scheduled which may include weekends, evenings, and holidays.

What you’ll be doing:

• Working with customers via online helpdesk system, telephone and remote support tools to diagnose technical issues related to PC operating systems, applications, network, servers, and peripherals
• Performing resolution and tracking of incidents with network, servers, PC operating systems, applications, and peripherals in accordance with IT Service Desk procedures
• Performing security administration functions for user access, data access, and remote access
• Issuing timely, accurate, and professional company-wide notifications regarding incidents impacting the user community.
• Documenting all incidents, outages, status, and resolutions in problem management tool in accordance with IT Service Desk procedures
• Proactively utilize IT resources to remain current with technology used in the company IT environment

• Working in a helpdesk environment, so a minimum of one year of experience is required and a CompTIA A+ Hardware/Software Certification a plus
• Using Active Directory, so prior experience with Active Directory is preferred

Let’s talk about us:

Some IT professionals watch their careers shoot straight up. Others spend years at one company after another struggling to get noticed and stay on top of developing technologies. If you are looking for a place that puts employees first while staying on the cutting edge of technology, come to Taos. We’ll immerse you in multiple environments and operating technologies, give you access to the collaboration of a strong technical community, and expose you to IT innovation as it happens in real-time. With unparalleled adaptability, you have the opportunity to leverage Taos as an employer to be successful.

Referrals:

We love referrals so much that we pay for them! If you know someone that you would recommend, click HERE or go to our website at http://www.taos.com/it-talent/opportunities/and we will do the rest! We’ll make sure that you receive the $1000 referral bonus after they are employed with us.

Compensation:

Our compensation package includes a competitive salary, medical and dental insurance, 401k, paid vacation, sick time and holiday pay, plus loads of free training (Puppet, Chef, Nagios, LAMP Stack, PMP, ITIL, Python, etc.)!

How to Apply:

Please email Bryce at opportunities@taos.com and attach your resume (Word or PDF format). In the subject line type: Service Desk Agent

Taos Mountain, LLC. Is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color national origin, sex, age, status as a protected veteran, or status as a qualified individual with disability.

Veterans are encouraged to apply!

E-Verify Participant: This employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Please go to http://www.taos.com/it-talent/opportunities/ and review the E-Verify Participant and Right to Work links for more information.

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