Technical Support Specialist

We are looking for an enthusiastic individual to join our growing team. The role is a full time Level 1 Technical support position which will require occasional weekend / evening work depending upon client needs. Compensation based on experience and offers a benefits package plan.

Interested candidates should reply with a cover letter which should include your compensation expectations.

Responsibilities:

Provide exceptional technical support via phone, email, remote, and onsite.
Travel to client locations to troubleshoot hardware/software/networking issues.
Own clients issues from beginning to completion.
Manage tickets via online Help Desk
Develop and maintain client relationships
Excellent verbal and written communication skills
Rebuild/upgrade/repair all components related to Servers, PC’s and Mac’s
Evaluate the client’s existing systems and make recommendations for upgrades, improvements
Be proactive vs. reactive
Design, support, maintain, and install local area networks
Application integration and support (desktop, server, and network based)

Technical Requirements which includes working knowledge and hands on experience with:

Windows servers, desktops and laptops
Windows Active Directory & Group Policy
Microsoft Exchange, Office 365, Google Apps / G Suite, Small Business Servers
Microsoft Office Suite
Windows 7, Windows 8, 8.1 and 10
Apple servers, desktops and laptops
Mac OS X & OS X Server
Mac & PC command line tools
Security software for virus protection, spyware, malware, and spam
Supporting mobile devices
Networking equipment (routers, firewalls, L2/L3 switches, VPN)

Certification(s):

Windows Certifications a plus but not required
Prefer a degree in Computer Science, Information Technology or at least 3 + years work experience in a technology consulting and support role

Non-Technical Requirements / Qualifications:

Excellent listening and interpersonal skills (work with clients and team members in a professional and courteous manner)
Must be personable and have a great attitude under all circumstances
Must be able to work independently at times with minimal supervision
Superb client relationship skills
Ability to take initiative and manage your time effectively and efficiently
Ability to learn and support new technologies quickly
Flexibility to work outside standard office hours occasionally

Job Type: Full-time

Salary: $40,000.00 to $45,000.00 /year

Experience: