Technical Solutions Engineer, Google Cloud (Apigee)

Apigee Edge is an advanced API platform that enables enterprises to create, manage, secure and scale APIs. Using Apigee, enterprises can design and deploy API proxies in public and private clouds, secure data in transit with OAuth 2.0, SAML and two-way TLS, protect against traffic spikes by adding dynamic routing, caching and rate-limiting policies to APIs, and measure the success of both API operations and API business with end-to-end analytics.

As part of an entrepreneurial team in this rapidly growing business, you will help businesses of all sizes leverage technology to connect with customers, employees and partners.

As a Technical Solutions Engineer, you will combine software development, networking, and systems administration expertise with an aptitude for technical consulting, troubleshooting and analysis. You will work across multiple customer-facing teams to improve the product’s vision, while also ensuring that global businesses and organizations continue to be successful. You are a technical solutions expert, helping Googlers and customers approach and resolve technology problems and design Google-scale services.

Google Cloud helps millions of employees and organizations empower their employees, serve their customers, and build what’s next for their business — all with technology built in the cloud. Our products are engineered for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. And our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life.

Responsibilities

• Diagnose and resolve customer issues for Cloud Platform products. Engineer and implement new operations, productivity and investigation tools to increase efficiency for Technical Solutions Engineering.
• Act as a consultant and subject matter expert for Product Managers, Software Engineering teams, Sales Engineers, Site Reliability Engineers, and Strategic Customer Engineers to resolve technical deployment obstacles and to improve the product’s vision.
• Obtain and maintain an in-depth understanding of Google’s product technology and underlying hardware and software architectures, to build in-product self-service solutions.
• Work closely with multiple Product Management and Software Engineering teams on understanding ways to improve the product, and interact with our Site Reliability Engineering (SRE) teams to drive production excellence.
• Be an advocate for our customers in representing their issues to Product Management and Software Engineering and develop innovative ways to resolve issues.

Qualifications
Minimum qualifications:

• BA/BS degree in Computer Science or a related technical field, or equivalent practical experience.
• 2 years of industry experience in technical support, professional services, engineering, sustaining engineering or systems engineering.
• Experience with developing web applications and programming languages (Python, Go, Java, JVM Hotspot, HTTP, HTTPS).

Preferred qualifications:

• Demonstrated experience with Cloud technology solutions and/or running and supporting large complex systems at scale.
• Experience with cloud storage solutions, SQL database administration, Google App Engine, Cloud networking solutions and/or distributed computing technology.
• Demonstrated understanding of web development protocols (i.e. HTML5, AJAX, XML, JSON, RFCs 2109/2965, 1945/2616).
• Understanding of Linux system administration.
• Understanding of Unix/Linux or Windows systems from kernel to shell and beyond, including system libraries, file systems and client-server protocols.
• Excellent network administration and troubleshooting skills.