Technical Project Manager, Business Process Improvement

MediaMath’s strength is in numbers. Our technology analyses 200 billion customer opportunities daily– more volume than the top 10 stock exchanges in the world, combined. Over 700 Mathletes in 16 global offices are trusted by two-thirds of the Fortune 500 and partner with thousands of marketers to ensure brands connect with right audiences, in the right place, in the right time.

We believe consumers want to have meaningful conversations with their favorite and yet-to-be-discovered brands across all digital touchpoints. Our omnichannel, integrated programmatic platform unites digital media and big data to maximize the return on every marketing dollar spent by making advertising relevant, personalized, measurable and controllable.

From inventing the DSP category in 2007 to being named a DMP Forrester Challenger (our first year participating in the DMP Wave!) in 2017, we continue to deliver results for marketers more quickly and accurately than any other solution. Technology is changing the way consumers interact with brands. Mathletes are powering that change.

We are currently seeking a Technical Project Manager with experience managing service operations/process improvement projects, as well as managing enterprise-wide implementations of new technologies, to join our Engineering Process Group. The position would involve working with Engineering and Product teams, executive sponsors, and a wide group of stakeholders. As part of the Engineering Process group, the person in this role will work closely with the Quality team and the Product Success team.

Responsible for assisting in process design, improvement and process management activities by leveraging matrixed teams, innovative business models, systems, processes, and tools. Activities include documenting, performing, and implementing process improvement initiatives. These initiatives may represent one portion of a larger project or may represent a stand-alone initiative. Process management functions may include data gathering and analysis, best practice research, process mapping, developing and recommending alternatives for improvement, developing performance metrics, obtaining leadership or stakeholder agreement, implementing improvements, and monitoring post-process improvement initiative performance to updated standards. Activities are undertaken and executed in support of organizational goals and are accountable for providing business process solutions to meet internal and external customer expectations.

We work in a fast-paced environment and are seeking someone who is self-motivated, detail-oriented, and comfortable working in a distributed team. This is an ideal opportunity for an individual with a passion for advertising technology and solving complex business and technical challenges. The right person will embody project management and process improvement principles and lead by example. The position is preferably based out of New York or North Carolina, and other MediaMath office locations in the U.S. will be considered; Willingness to travel to HQ in NYC is a must.

What you’ll do:

• Project Manage process improvement initiatives related to the Service Management Framework, including, but not limited to, Service Catalog, Problem Management, Request Fulfilment, Event Management, Change Management, Release Management.
• Partner with process owners across the Engineering org to continually improve the way we operate; liaison between Engineering Process Group and service owners.
• Prepare and maintain program/project plans. Proactively manage technical programs, projects and initiatives
• Define/Establish/Communicate Roles and Responsibilities; provide oversight to processes in various Service Management roles as needed (e.g., Change Manager, Problem Manager).
• Drive Engineering process improvement initiatives in partnership with the Product Success team, Engineering Quality team, and Data Policy & Governance team.
• Improve process maturity, analyze/measure against Key Performance Indicators, enabling data-driven decisions.
• Program Management – Coordinate initiatives aimed at Accelerating our Development Velocity. Facilitate alignment and communication with cross-functional groups to ensure successful completion of program deliverables.
• Uses efficient and cost-effective approaches to integrate technology into the workplace and improve program effectiveness.
• Proactively engage stakeholders and project team members to actualize change initiatives. Develop and/or encourage new ideas/approaches. Establish procedures and practices which promote the adoption of appropriate solutions and sustainability of desired results in highly complex environments.
• Effectively and proactively communicate risks and issues to affected parties and actively participate in issue and conflict resolution
• Work with other Project/Program Managers to establish best practices and standardize existing business processes while maintaining efficiency, reducing cost, improving sustainability and maximizing profitability
• Successful delivery of special projects, including but not limited to: training material creation & roll-out, employee communications, process definition and design, and presentation creation

What you’ll need:
Background

• Bachelor’s Degree in Computer Science, another STEM field, or Business, OR have a proven track record of demonstrating equivalent knowledge.
• At least 3 years’ experience in project management
• PMP (Project Management Professional) certification preferred
• ITIL/ITSM training/experience preferred
• Lean Six Sigma Yellow/Green Belt a plus
• Experience with online advertising technology a plus

Skills:

• Business Acumen – Uses understanding of how the business works to make decisions. Draws accurate conclusions from technical, financial and other quantitative information.
• Communication – Conveys messages effectively using all methods
• Driving change – Anticipates the need for change in the business and acts as a champion to drive it throughout the organization.
• Intellectual Agility – demonstrate the ability to quickly plan, do, measure and adjust without being encumbered by non-valued detail.
• Exhibited competency managing projects in JIRA (or other software-based Project Management suites).
• Experience in leading complex hardware, software or application solution development projects
• Experience with organization-wide performance/process improvements
• Skilled leading and working with geographically distributed teams
• Advanced problem analysis and problem-solving skills

Traits:

• This position requires an individual who thrives in a fast-paced, highly ambiguous environment and has the ability and track-record of influencing and collaborating with others.
• Ability to manage multiple projects with competing priorities
• Proven ability to influence cross-functional teams without formal authority
• Strong attention to detail, extremely well-organized
• Superb follow-through; propensity to approach tasks and goals with an ownership mentality
• Strong interpersonal skills, demonstrating an ability to work well with teams & stakeholders
• Excellent communication, leadership, time management, written, verbal, problem resolution and customer service skills
• Ability to adapt and be flexible in a dynamic environment
• Candidate must be self-motivated and work independently with limited supervision
• Able to prioritize projects/deliverables and work seamlessly with various stakeholders
• Ability to develop and entrench change techniques in an organization
• Willingness to travel

What’s next: If there might be a match, you’ll be scheduled for a first round interview; a 30-minute phone call with our recruiting team so we may get a better understanding of why you are interested in MediaMath and why you think it’s a fit. We do our best to respond to everyone, however, due to the volume of applications received, only those selected for interviews may be contacted.

What’s offered: Company equity. Performance Bonus. Comprehensive benefits [including $0 premium health plan for US employees]. Global Internal Mobility. Open Paid Time Off, Philanthropy and Holidays. MediaMath.org. Perks galore. MediaMath is privately held, global company headquartered in @4WTC, New York City.