Technical Program Manager, Global Platform

Groupon’s Global Platform is the front door to one of the most popular mobile services in the world. It services a multitude of clients including phones, tablets, browsers and is even integrated into a number of 3rd party systems around the world. In addition to the client-facing duties, our API also works with a diverse array of lower-tier systems collecting and connecting the data and services necessary to fulfill the requests of our clients. This privileged integration point exposes our team members to a wide variety of challenges from the deep technical implementations of the scalable core platform to the user-visible features and functionality available to our customers.

Our team’s responsibilities include driving technical platform integration to ensure a single global platform serving Groupon customers all over the world and ensuring best-of-breed privacy and security practices on our platform. As a Program Manager on the platform product team, you will partner with the team’s product managers, and engineering and product teams across the company, to define and implement practices that ensure we multiple projects are flowing through our software development lifecycle.

The ideal candidate has a track record bring order to chaos and ensuring roadmaps and deliverables are clearly documented and tracked within an agile development environment. This leader must be able to influence across multiple company organizations, be an exceptionally strong analytical thinker and have a history of delivering results. As a key member of an elite team, your efforts will make a direct impact on the experiences of millions of customers as well as establish the Groupon service platform as a standard of world-class product and engineering practices.

You’ll be responsible for:

Keep key platform architecture processes running smooth and effectively as a project manager and “curator” of these processes; these include the company’s core architecture forums which drive forward looking solutions for complex technical e-commerce challenges

Develop and implement practices the track product and engineering roadmap for our partner teams, ensuring all projects go through common development process checkpoints

Ensure key documentation artifacts (roadmap templates, product requirement templates, technical specification templates, etc.) continue to evolve to meet changing needs in a way that ensures consistent adoption

Ensure day-to-day execution Privacy By Design practices within larger architecture, product design and planning processes; coordinate the work of people Privacy Engineer and Privacy Champion roles throughout the company

Evangelize for the adoption of the systems and processes you manage in product and engineering teams across our global organization, and continuously adapt these processes to meet business and technical needs

Partner with engineers and product managers from across the company to clarify and focus platform integration requirements and act as key knowledge owner on how to integrate products into the Groupon platform

Requirements:

Hands on experience with technical program and project management for a customer facing e-commerce company, or an equivalent B2B or enterprise organization