Technical Application Support (100% Remote)

Technical Applications Support Engineer

Voted a TOP Workplace in 2015, this Software Solutions organization is seeking a Technical Application Support Specialist. In this position you will be the liaison between the business and the Clients’ IT Teams. You will manage the relationship, incidents, and provide technical and subject matter expertise. Here they utilize the latest technology from Microsoft, Internet browsers, and latest software languages to build their Solutions suite.

As a Direct Hire opportunity, an excellent benefits package awaits including Medical, Dental, Flex Spending Plan, Long term and short term disability, Basic life insurance, Dependent life insurance, 401K, Group banking (free checking/savings/direct deposit), flexible hours and casual work environment.

Responsibilities will include:
Monitor batch processing and investigate/resolve related incidents

Monitor log files, system activity, and performance to ensure system stability

Perform system administration such as security, view maintenance, changes to batch processing / schedule

Service ad hoc user requests such as custom SQL, reports, extracts, imports, reconciliation, etc.

Conduct change controls including installation of service packs, hot fixes, and custom modifications

Support business changes including implementing new markets/stores/product lines, phasing out markets/stores/product lines, etc.

To be successful, you should possess most of the following:
3+ years Experience in a production support or managed services role

3+ years experience with Structured Query Language (“SQL”)

Experience with Batch programming – DOS, Powershell, Perl, etc.

Knowledge of Windows technologies, networking, security, IIS, etc.

The position will requires some work outside of normal business hours, being “on call”, and limited travel.