Hotline: 678-408-1354

Technical Analyst

Weber Shandwick Chicago, IL Information Technology

Constituency Management Group (CMG) is a wholly-owned unit of The Interpublic Group of Companies (NYSE: IPG), the world’s leading marketing communications company.
We seek a Technical Analyst to join our Information Technology team in our Chicago, IL office.
Responsibilities include, but are not limited to:
  • Provide technical end-user desktop computer support as needed.
  • Install, configure and troubleshoot desktop systems, workstations, mobile devices, servers and network issues.
  • Resolve end user’s desktop computer and mobile device issues that may include but not limited to loan/track loaner hardware, printer troubleshooting and configuration, installing software and/or hardware peripherals, perform daily backup procedures, liaise with 3rd party software/hardware vendors for problem resolution and rollout of new software packages, upgrades and new desktop hardware.
  • Troubleshoot problems applying established techniques, procedures or specific standards described in organizational operating guidelines.
  • Updates job knowledge by participating in educational opportunities and reading professional publications.
  • Demonstrated teamwork, customer satisfaction, problem solving, communication and business knowledge are skills critical to the success of this position.
  • May also perform other duties as assigned by their manager.
This position relies on the use of defined issue resolution techniques, procedures and a variety of routines to handle and resolve issues. The technical analyst is expected to scope out the End User’s computing environment and work towards a timely issue resolution. Many end users rely significantly on their computer, mobile device and other technology and therefore, timely issue resolution is critical. The technical analyst will work with the Enterprise Service Desk as well as Interpublic GIS teams.
This position may interface with all levels of employees across the company.

Qualifications

This position requires a Bachelor’s Degree and/or 3+ years equivalent technical support work experience. Additionally, the position requires knowledge of various MAC and/or PC software and hardware equipment, basic LAN/WAN knowledge, as well as the ability to analyze and solve computer related problems.
  • Windows 10, 7, 2012, 2016
  • OS10.8 and above
  • MS Office Suite (Word, Excel, PowerPoint, Access), Outlook
  • Internet Browsers (Internet Explorer, Safari, FireFox)
  • TCP/IP
  • Server, Desktop and Laptops
  • Hewlett Packard Servers and Desktops
  • Troubleshooting remote access & network issues
  • LAN/WAN
  • Video Conferencing
  • Customer focused
  • Teamwork
  • Problem solving
  • Communication – listening and speaking
  • Attention to detail; follow up
CMG is proud to be an Equal Opportunity/Affirmative Action employer. CMG recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.
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Eltas EnterPrises Inc.
3978 Windgrove Crossing
Suite 200A
Suwanee, Georgia
30024, USA
contact@eltasjobs.com

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