Hotline: 678-408-1354

Systems Operations Analyst

Ceva Logistics Tallapoosa, GA 30176 Information Technology

<span style="font-family:"Arial",sans-serif">Job Summary

<span style="font-family:"Arial",sans-serif">The Systems Operations Analyst is the primary on-site IT point of contact with internal/external customers, sales, quality, and other teams.

<span style="font-family:"Arial",sans-serif">Key Accountabilities

  • <span style="font-family:"Arial",sans-serif">Serve as the primary, on-site IT point of contact with groups, such as internal/external customer, sales, quality, and other teams as appropriate. Coverage may include 24×7 support of the operation.
  • <span style="font-family:"Arial",sans-serif">Assist with the analysis, definition and documentation of detailed specifications for new & existing applications in compliance with CEVA IT ISO methodologies.
  • <span style="font-family:"Arial",sans-serif">Assist with system maintenance, configurations, and installation of various hardware technologies & software products.
  • <span style="font-family:"Arial",sans-serif">Work directly with the customer in problem solving, analysis, and day-to-day operations.
  • <span style="font-family:"Arial",sans-serif">Operate & maintain CEVA computer systems, including but not limited to PCs, printers, RF equipment, data collection devices, etc.
  • <span style="font-family:"Arial",sans-serif">Maintain IT training materials and work instructions.
  • <span style="font-family:"Arial",sans-serif">Train appropriate team(s), as required.
  • <span style="font-family:"Arial",sans-serif">Maintain prioritized IT task list and coordinate with CEVA Corporate office to ensure task resolution occurs.
  • <span style="font-family:"Arial",sans-serif">Effectively identify and escalate IT issues as appropriate.
  • <span style="font-family:"Arial",sans-serif">Serve as SME (Subject Matter Expert) for CEVA application(s).
  • <span style="font-family:"Arial",sans-serif">Pro-actively & continuously seek to improve the highest level of service from the application(s).
  • <span style="font-family:"Arial",sans-serif">Log all appropriate IT problems in the CEVA Help Desk system for tracking and analytical purposes.
  • <span style="font-family:"Arial",sans-serif">Perform other duties, which may include operational assignments, as required.

    • <span style="font-family:"Arial",sans-serif">Knowledge, Experience, & Skills

    <span style="font-family:"Arial",sans-serif">Education

  • <span style="font-family:"Arial",sans-serif">High School Diploma or GED required.
  • <span style="font-family:"Arial",sans-serif">Bachelor’s degree preferred.

    • <span style="font-family:"Arial",sans-serif">Experience

  • <span style="font-family:"Arial",sans-serif">Computer Operations experience is a plus
  • <span style="font-family:"Arial",sans-serif">1+ years experience with Logistics applications (ex. Transportation, Warehousing, Cross dock, sequencing, etc).
  • <span style="font-family:"Arial",sans-serif">Working knowledge of PKMS and SQL is required.
  • <span style="font-family:"Arial",sans-serif">Knowledge of MS Project, Work, Excel, Visio, etc.
  • <span style="font-family:"Arial",sans-serif">Demonstrate successful problem solving skills.
  • <span style="font-family:"Arial",sans-serif">Ability to successfully multi-task and establish appropriate priorities.
  • <span style="font-family:"Arial",sans-serif">Ability to effectively participate as a team player
  • <span style="font-family:"Arial",sans-serif">Customer satisfaction focus
  • <span style="font-family:"Arial",sans-serif">Excellent follow-up skills.

    • <span style="font-family:"Arial",sans-serif">Interpersonal & Communications

  • <span style="font-family:"Arial",sans-serif">Positive and professional attitude in stressful environments
  • <span style="font-family:"Arial",sans-serif">Self-motivated
  • <span style="font-family:"Arial",sans-serif">Interface effectively with customers or others associated with projects or assignments
  • <span style="font-family:"Arial",sans-serif">Possess excellent verbal and written communication skills
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    Eltas EnterPrises Inc.
    3978 Windgrove Crossing
    Suite 200A
    Suwanee, Georgia
    30024, USA
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