Systems Engineer (MS Svr OS, Exchange 2016, BES/IOS

Perform Tier 1, 2, and 3 level user support and systems administration in a small team environment providing full IT support in a geographically dispersed user community with about 1000 users.

Interact with customers to define, log, and resolve issues and service requests in a MS Windows environment with some iOS. Specifically, administer, maintain and act as primary POC with expert knowledge in MS Exchange, BES, and Windows Server OS.

Administer, maintain, and customizations (reports, etc.) as necessary to systems management tools, which will include but not limited to: Microsoft SCSM; Microsoft System Center Operations Manager (SCOM), Microsoft System Center Configuration Manager (SCCM), Cisco Prime Infrastructure, and Solar winds.

Operate, maintain, and administer hardware and software on servers, workstations, encryption devices, and security devices.

Identify, respond to, troubleshoot and resolve system problems.

Maintain and respond to server and system events log (error/warning), and system notifications of issues/problems.

Provide daily and weekly reports of helpdesk activities i.e. server availability, status of open issues, ticket closure rates, workload distribution, etc.

Troubleshoot network and system problems by responding to trouble calls, performing fault isolation, and restoring service.

Requirements:
The candidate must have 15 years of experience providing Tier 1, 2 and 3 level IT support, within which:

Minimum 3 years of experience in mobile device management solution including AirWatch, Good Mobile, MS Intune or equivalent.

Minimum 7 years of experience working on Exchange including design and maintenance, Exchange Cluster and Exchange Virtual Servers; Blackberry Enterprise Servers and office communications server, i.e. Lync, troubleshooting both server and client side services.

Minimum 7 years of experience keeping IT equipment and IT services running, including troubleshooting and fixing IT enterprise issues such as operating system, active directory, BlackBerry Enterprise Server, and hardware issues such as workstations, servers, and appliances;

Minimum 7 years of experience installing, deploying, and managing Microsoft enterprise services software such as Active Directory, DHCP, DNS, and file and print servers.

Education:
Associate’s degree required; Bachelor’s degree preferred in a computer systems related field.

Must have experience supporting the Apple suite of products, such as: Iphone, IPAD, etc.

Certification:
Must have either – MCSA OR MCSE OR Microsoft Exchange certification.

Desired Skills:
Candidate must have excellent organization skills, problem-solving skills, multitasking skills, and a can do attitude with a customer focus to succeed.

Candidate must possess excellent verbal and written communication skills.

Candidate must possess excellent customer service skills (in person, email and over the phone).

Candidate must possess very strong organizational skills, an ability to multi-task, and an ability to thrive in a busy and changing environment with a can do attitude.

Candidate must be able to work in a team environment and independently.

Candidate must have an understanding of troubleshooting issues and systems including: hardware (desktop computers, laptops), software (Microsoft OS, Blackberry, Exchange, Office, virus protection, PKI/CAC) in an Enterprise environment (AD, DHCP, DNS, file storage, print servers, LAN/WAN network troubleshooting (VPN, Cisco).

Clearance Requirement:
Applicants must be able to obtain/maintain an active Secret Clearance with the ability to obtain/maintain suitability for national security agencies.