Systems Analyst II

CIBC provides tailored commercial, wealth management, personal, and small business financial solutions in the United States through 46 offices in 18 states, as well as cross-border banking services to clients with North American operations. Learn more at cibc.com/US.

CIBC is a Toronto-based, global financial institution with a 150 year history, serving 11 million personal and business clients. We invest in our businesses, our clients, our people and our communities to deliver consistent and sustainable earnings to our shareholders.

CIBC delivers access to career and development opportunities, safe and healthy workplaces, effective training, and positive work-life balance – so that employees are able to perform at their best, contribute to their communities and focus on cultivating deeper relationships with our clients.

Every year, CIBC is recognized for its business success, community commitment and employee initiatives. We are proud of this success and are committed to creating an inclusive workplace and an environment where all employees can excel.

CIBC Bank USA is an Equal Opportunity Employer M/F/Disability/Veteran

This position is responsible for support and maintenance of CIBC’s mortgage applications and interfaces from both a technical and business perspective. The Systems Analyst works with the business toward understanding their use of mortgage services. He/she plays an integral role in working with the vendor on the installation, configuration, system integration testing and evaluation of new and upgraded technologies producing deliverables related to specific projects. He/She will coordinate the development and implementation of custom API’s or SDK integration with third party applications. He/She will recommend enhancements to the systems for efficiency and productivity improvements. In addition, he/she will administer the application including system configuration, business rules, personas, etc. This role provides the day-to-day support of mortgage applications and interfaces through troubleshooting issues and working with the vendor on quick resolution. He/she partners with the vendor to ensure quality services and solutions meeting defined SLAs. Other responsibilities include creating metrics to identify trends and negotiating contracts and renewals. Assist Compliance and Security to ensure Encompass and related applications are functioning in accordance with requirements. This position may provide support for other applications, as required.

Requires 4 year College Degree and 3 to 5 years of technical support of Encompass or similar mortgage system. Excellent communications skills with the ability to interact within all levels of the organization. Effectively manage multiple work activities with the ability to set priorities based on business needs. Excellent written skills with proven ability to document business requirements and technical specifications. Project management skills a plus.