Systems Administrator - 3rd Shift

The Systems Administrator will be responsible for the management of client environments around the country, and within our cloud application environment. This role will involve the installation, configuration, upgrading, troubleshooting, and performance management of applications and databases within client environments of all sizes, operating system platforms, and technical complexity and Network Operation Center.

Position Responsibilities:

Install, configure, administer, and troubleshoot multi-site Linux/UNIX and Windows based Netsmart application environments for both turn-key and cloud clients
Support enterprise database systems; MS-SQL, Intersystems’ Caché, and Oracle included
Complete basic Windows or Linux administration tasks, including patching, configuration of server roles and features, and installation of software packages
Support network and storage environments including SAN, clustering, load balancing, multi-site VPNs, network IDS, firewalls, and application delivery/virtualization products such as Citrix
Complete various documentation assignments, as assigned by departmental management or team leaders, including: white papers, work instructions, wiki articles, client documentation, site sheets, knowledgebase articles, purchased product documentation, client communication, and other document types
Provide exceptional customer service to Netsmart customers including rapidly responding to customer inquiries, addressing customer complaints, escalating customer issues to departmental leadership, and providing follow-up communications per departmental guidelines
Work within the HIPAA and ISO 27000 series security and privacy governess models in implementing and securing client environments
Additional tasks assigned by department management, appropriate for the employees’ demonstrated level of expertise
Follow departmental processes and policies

Job Requirements:

Experience working with the Windows Server Platform, enterprise management experience a plus
Experience working with SQL Server enterprise database systems, performing installation setup, basic configuration and troubleshooting. Experience with performance monitoring, and optimization a plus
Experience working with VMware or other enterprise virtualization technologies in a live, production environment
Experience implementing and troubleshooting server systems in WAN/LAN environments
General understanding of network security technologies including firewall, VPN and IDS
Working knowledge of IT standards, concepts, best practices, and procedures—relies on knowledge, experience and judgment to plan and accomplish goals
Excellent verbal and written communication skills for purposes of both communicating with System Engineering team members as well as to other staff members
Ability to prioritize attention and workload to focus on customer priorities
Working knowledge of standard networking, systems and database principles
Works well under pressure
Must possess creative problem solving skills
Demonstrates strong quantitative, analytical and conceptual thinking skills
Must work well within a time sensitive environment
Strong communication skills, with fluency in written as well as verbal English essential
Bachelor’s degree from an accredited university, or equivalent practical experience