Systems Administrator

Summary:
Come join our team to support our mission of developing informatics solutions and platform tools in order to accelerate the discovery of biotherapeutics, provide researchers with enabling knowledge, and to transform the possibilities of biotechnology into improved realities for patients. At Digital Infuzion we are working to revolutionize the experience of managing health, conducting biomedical research, and understanding disease. We seek to improve upon ways to analyze data in real time to anticipate and predict outcomes.

Digital Infuzion, Inc. is seeking a proven professional to join our DIFZ-IT team. You will function as a Systems Administrator for our internal Service Desk. You will be providing both end user support as well as improving and maintaining the infrastructure with which end user systems are deployed, managed and maintained. You are a thought leader, able to see the big picture without overlooking the details, foster a positive and responsive team environment, and can quickly adjust to a dynamic environment.

You are someone who:

• Has the ability to guide users through established troubleshooting procedures to identify and resolve technical problems
• Is resolute and uncompromising in delivering exceptional customer service
• Has excellent verbal and written communication skills, with an emphasis on preparing clear and concise communication and instructions to end users
• Possesses excellent organizational skills with an attention to detail
• Is able to assimilate new knowledge and apply it quickly in a fast-paced, dynamically changing environment
• Is able to research technical issues using available information resources

In this role, you will:

• Diagnose, troubleshoot and resolve a wide range of software, hardware, and network issues
• Prioritize and escalate issues when required
• Install, configure, and modify hardware and software to ensure optimal performance
• Perform physical set-up of desktop hardware and software
• Provide user training and support

What we require:

• HS diploma/GED with 5 years Service/Helpdesk experience or Assosiate’s/Bachelor’s degree with 2-3 years experience
• Knowledge of Windows operating systems
• Knowledge of network and printer basics
• Knowledge of browsers : Chrome, Safari, Firefox, MS Edge, MS Internet Explorer
• Proficient in the use of MS Office suite
• Excellent verbal and written communication skills
• Familiarity with centralized account management

What would get us excited:

• Experience with Active Directory, Exchange
• Relevant Microsoft Certifications
• Microsoft Certified Desktop Support Technician (MCDST)
• Microsoft Office Specialist
• Microsoft Certified Solutions Expert (MCSE)
• Experience with image creation and deployment (ex. DISM, Windows Deployment Services)
• Experience with Apple operating systems and hardware
• Experience with scripting and Powershell
• Knowledge of VOIP telephony equipment
• ITIL incident management service processes
• A+ Certification

Physical Requirements/Work Environment:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Able to use a keyboard to enter and retrieve data
• Possess good eyesight to view computer monitor and phone
• Able to lift and carry up to 30 lbs
• Able to push and pull carts when necessary
• Reliable transportation to multiple work sites