System Administrator 2

M.C. Dean, Inc. is the nation’s premier electrical design-build and systems integration firm for complex, mission-critical organizations. M.C. Dean’s capabilities include electrical, electronic security, telecommunications, life-safety, instrumentation and control, and command and control systems. M.C. Dean, Inc. serves a diverse group of markets including Fortune 1000 corporations; universities; high tech and biotech firms; Federal; state, and local government clients; and other organizations with large scale, complex, and mission-critical infrastructure needs. Established in 1949, M.C. Dean, Inc. has earned a reputation as an innovator and pioneer. Headquartered in Dulles, Virginia, M.C. Dean, Inc. employs more than 2,500 professionals in offices throughout the Eastern United States, Europe and the Middle East.

M.C. Dean, Inc. offers an excellent benefits package including a competitive salary; medical, dental, vision, life and disability insurance; paid-time off; tuition reimbursement; 401k Retirement Plan and Military Reserve pay offset.

For more information about our company, you can visit www.mcdean.com.

JOB DUTIES AND RESPONSIBILITIES

The system administrator will demonstrate the following capabilities:

Manage physical security system support to meet service level agreements

Analyze physical security system performance and recommend improvements

Resolve complex system issues for physical security systems and networks

Triage customer support calls, providing Tier 1 help desk support and Tier 2 escalation

Communicate with customers, manufacturers, vendors and technical specialists

Train system users and other system support personnel

Analyze and modify preventive maintenance checklists for system changes

Troubleshoot system performance issues and implement corrective actions

Perform preventive maintenance actions including system back-ups, error log reviews, database size and integrity checks

Organize and prepare detailed documentation of system performance, including service request records and analysis

Perform desktop hardware and operating system set-up, imaging software loading, and antivirus updates

Perform all duties with minimal direct supervision

Specific position requirements are as follows:

Requires two (2)+ years of experience programming/administrating Access Control Systems

Requires four (4)+ years of experience with installation, troubleshooting and testing of security electronics equipment

Requires system administrator experience in performing triage on system problems, resolving the system problems, analyzing system data to prevent problems, and implementing new workstations and system extensions