Support Technician

Compass Sales Solutions develops advanced software for print management, proposal, quote generation, and sales force automation in the United States, Canada, United Kingdom, and Australia. Our company offers training and in-depth consultation services for the print industry. We have a fantastic team at our Boise office and offer a great work environment. We are expanding and constantly seek to improve our company and products.

Location: Boise, ID

Position: Full-time Software Support/Technician

Basic Duties: Assist our customers with support related questions and issues they encounter related to our software. Troubleshoot PC, server, and network-related issues that affect the performance of our software. Assist customers with installations of our product as needed.

Advanced Duties: Build and attach databases for our new customers, import data into our table structure and manipulate data per customers’ requests. Assist our customers’ IT staff with SQL Server configuration related to our software and IIS set up for our mobile application. CRM (Customer Relationship Management) data imports from a variety of formats into our database using Microsoft Access and/or SQL Management Studio.

Required Skills:

• Good understanding of Microsoft OS windows 7 – windows 10
• Good understanding of Microsoft Word, Excel, and Outlook
• Microsoft Access and/or Microsoft SQL experience
• Able to create, append, insert, and update queries
• Use relational queries to filter data from multiple tables
• Have database manipulation experience
• Ability to explain how primary and foreign keys relate in tables
• Must be able to work independently and follow instructions
• Excellent people skills
• Ability to multi task without losing focus on a primary project

Additional Skills a plus:

• Training experience
• Internet Information Services set up experience
• Graphic design
• VB.NET (WinForms) or any coding experience
• Linux, Apache, MySQL, PHP

Compensation & Benefits:

Based upon qualifications and experience.

Career development:

Compass prefers to promote with-in, so a career path could be Level I, Level II, Level III Technician, heading towards a Software Developer position with schooling or equivalent experience.

Job Type: Part-time

Required experience:

• Desktop Support: 1 year