Support Engineer

About Refinery29:
Refinery29 is the leading digital media & entertainment company dedicated to inspiring women to live an informed & well-rounded life. Our mission is to be a catalyst for women to feel, see, and claim their power by delivering optimistic and diverse creativity, storytelling, and points of view. Focused around core values of individuality, inclusivity, and impact, we create content that speaks to 360 degrees of a woman’s life, including editorial articles, original video programming, shareable social content across a variety of platforms, and live experiences. Our content sits at the intersection of style and substance, helping our audience live a more informed and inspired life.

About the team:
Refinery29 is looking for a Support Engineer to join our growing team in NY. This candidate will join our IT organization to support Refinery29 employees. This person will be responsible for the day to day support of end users and will work with our Corporate Infrastructure team to execute on network and systems projects as they arise.

What Makes a R29er?

• You have commitment and passion about the mission of R29 to be a catalyst for women to feel, see, and claim their power and realize their infinite potential

What you’ll do:

• Provide tier 1 technical support for incoming queries and issues related to computer systems, software, and hardware
• Respond to requests either in person or remotely via phone or chat
• Maintain daily performance of computer systems
• Install and troubleshoot Polycom IP phones
• Set up workstations and accounts for new users
• Assist with any employee equipment moves
• Proactively address problems and issues
• Install, modify, and repair computer software
• Resolve technical problems users may have with LAN, WLAN, and other systems
• Must be able to lift at least 40 lbs.

What you have:

• 1+ Years Experience working in Creative/Studio environments
• Understanding of the Windows Operating System
• Experience working in primarily Mac OS X environment
• Self-starter who is not afraid to get dirty and take on anything that comes their way
• Experience with Mac OS X and Apple-related products and software
• Experience troubleshooting the Office suite of Applications, both for Mac and PC
• Strong communication skills, ability to explain situations and set expectations
• Experience with Google Apps
• Must be hardworking and passionate about his/her craft
• Ability to Multi-Task
• University Degree or equivalent qualification
• Knowledge of the Adobe Suite of Applications
• Experience with VOIP systems