Supervisor/Team Leader

GENERAL DESCRIPTION OF DUTIES:

• Acknowledge customers in friendly and courteous manner, provides customer service per agency standards and assists with customer issues when the Retail Store Manager is not present.
• Supervises store staff and its operations when the Retail Store Manager is not present.
• Oversees the opening and closing of the retail store.
• Trains and assists Sales Associate, ADC II and ADC I in their duties.
• Assists with scheduling employee’s hours and duties.
• Supervises and manages the Community Service Volunteer program.

PROVIDES SUPERVISION TO:

• Sales Associates, ADC II, ADC I, CSR volunteers

ESSENTIAL FUNCTIONS:

• Embraces the core values of the agency in the spirit in which the agency operates at work and in the community
• Opens and/or closes store as per agency procedures
• Maintains a safe working environment for employees and the public
• Handles return merchandise as per agency procedures
• Processes customer inquiries and handles customers in courteous manner. If necessary, refers customer to Store Manager
• Provides complete reports in a timely manner to retail director and finance office as required Makes nightly bank deposits and makes change at the bank as needed according to agency procedures
• Provides training to Sales Associates, ADC I and ADC II
• Adheres to and enforces safety and loss prevention procedures to prevent injury to personnel and damage to property

OTHER FUNCTIONS:

• Maintains production levels as assigned by supervisor to achieve store goals set by the agency Attends training/meetings as directed by supervisor
• Participate in the hiring process
• Participate in continuous professional development training
• Provides excellent customer service
• Adheres to all agency policies and procedures
• Performs other functions as directed by assigned supervisor

REQUIRED QUALIFICATIONS:

• High School Diploma or GED certificate of completion, or 3 plus years of related experience Demonstrated successful work experience
• Ability to follow instructions
• Ability to communicate effectively with customers and staff members
• Ability to read and write English
• Ability to perform basic math skills
• Ability to understand, use and complete agency forms or documents properly
• Ability to work flexible schedule including days, weekends, evenings and holidays
• Valid Texas Driver’s License, clean driving record, and carry minimum liability coverage as required by the State of Texas
• Must pass pre-employment criminal background check and Drug/Alcohol screen

PREFERRED QUALIFICATIONS:

• Leadership experience
• Basic computer skills including EXCEL and WORD
• Bilingual

PHYSICAL REQUIREMENTS/WORKING CONDITIONS:

• Able to work in hot/cold, humid and/or dusty environments
• Able to frequently bend, stoop, push, pull and stand for extended periods of time
• Able to lift and carry up to 75 lbs
• Must have adequate vision to perform duties

Job Type: Full-time

Job Location:

• McAllen, TX

Required education:

• High school or equivalent

Required experience:

• Management: 3 years

Required language:

• Spanish

Required license or certification:

• Driver’s License