Student Support Advisor I

Opportunity at a Glance
Do you have a passion for guiding others to success, especially in Higher Education? In the role of Student Support Advisor with Chamberlain College of Nursing, you will be responsible for promoting student success through accurate and responsive advisement in the areas of academics, student finance and other service-related areas.
Reporting directly to the Manager, Student Services, on the campus, you will be responsible and accountable for the advisement of students within your group and serve as a primary point of contact for specific students within your assigned portfolio. You will function as a role model for our TEACH values and foster a culture of CARE consistent with Chamberlain’s mission, vision and purpose throughout your students’ entire academic life-cycle.
Responsibilities
In this role, you will:

Support the new student intake process by working with admissions to answer incoming student questions, provide a thorough review of program and student costs as well as outlining all possible options to fund their education.

Create and confirm an accurate financial plan by establishing timeframes to complete any application process in order to be financially prepared to start and stay in school.

Continuously review student accounts to advise students on their financial eligibility.

Using a high level of discretion and independent judgment, you will continuously evaluate the academic and financial plans throughout the student life-cycle and make appropriate adjustments to ensure successful student outcomes.

Utilizes appropriate systems and student data to confirm and track accurate enrollment, persistence and graduation information for assigned students.

Documents all interactions in the appropriate institutional systems.

Analyze student data to identify triggers indicating a need for proactive outreach to obtain a better understanding of challenges and successes.

Coach students to explore alternatives to overcome barriers to persistence or graduation.

Make appropriate resource referrals when necessary.

Collaborate with other departments and functional areas to deliver an optimal student experience from inquiry through to graduation.

Maintain a thorough understanding of all academic and Title IV programs, policies and procedures including institutional policies and federal and state regulations while complying with applicable federal and state laws.

Identify opportunities and solutions that improve current methods and actively participate in the change of a constantly evolving organization.

Promote student self-service tools during advising sessions and new student orientation.

Engage students through a variety communication channels. This may include video advising, inbound student calls and proactive outreach to students in order to deliver first contact resolution.

Complete other duties as assigned.

Qualifications

Bachelor’s degree required

Outstanding customer service skills with 1+ years of customer service or related experience required

1 year or more of experience in Higher Education is desirable

Ability to work a variety of office hours including evenings and weekends

High level of interpersonal, communication and problem solving skills

Ability to work independently as well as function as part of a team

Must be a self-starter with the ability to prioritize effectively

PC skills in Microsoft Office, Internet applications and database software.

Experience with Student Financial Aid software application a plus

Eligible to obtain and maintain systems access to the NSLDS system (must not be in default of Title IV Federal aid)

EEO
We are proud to be an EEO employer M/F/D/V. At Adtalem, we welcome everyone and have a strong commitment towards diversity and inclusion. We encourage our Colleagues to be their true authentic selves and support laws that prohibit discrimination everywhere we do business. We also maintain a drug-free workplace.
Who We Are
Chamberlain University has a 130-year history and the mission to educate, empower, and embolden diverse healthcare professionals who advance the health of people, families, communities, and nations. We’re 99,000 strong, with 31,000 students and 68,000 alumni armed with the skills, passion, and determination to make a difference in today’s complex healthcare environment. By living Chamberlain Care®, we’ve built a culture in which colleagues and students thrive, and we graduate extraordinary healthcare professionals who transform the health of people worldwide.

Our regionally accredited University is comprised of the College of Nursing and the College of Health Professions. Our College of Nursing offers a Bachelor of Science in Nursing (BSN) degree program at 22 campuses and online post-licensure degree programs and certificates including RN to BSN, RN to MSN, a Master of Science in Nursing (MSN) with six Specialty Tracks, and a Doctor of Nursing Practice (DNP). Our College of Health Professions offers online options with a Master of Public Health degree, Public Health Certificate programs, and a Master of Social Work degree. Learn more about Chamberlain University, part of Adtalem Global Education, at www.chamberlain.edu.