Student Services Analyst

$45,541.00- $72,865.00/annually, DOE

114

Monday – Friday, 8am – 5pm; some evenings and occasional Saturdays may be required
College Summer Hours: Monday – Thursday, 7am-6pm

12 Months

Coordinates all activities of the Admissions & Records office including adhering to Federal, State, County and District regulations, policies and procedures. Hires, trains and supervises staff, assigns projects and monitors daily processing of enrollment documents. Collaborates with internal and external partners.

40% – Hires, trains and supervises staff; addresses concerns, resolves problems; composes, edits and prepares correspondence and reports; conducts performance appraisals and implements developmental plans for customer service staff

25% – Keeps abreast of policies/procedures and communicates to customer service staff through written and verbal communication; trains and supervises customer services staff in the provision of services such as customer enrollment activities, customer notification (both verbal and written); develops procedures including computerized and/or manual systems to support area requirements

25% Provides backup to back office processing as needed to meet deadlines, department goals; assists new and continuing students in person, over the phone and via email in all student services processes including admissions, registration, financial aid, and referrals to other related student services functions

10% – Implements quality assurance to include regular review (e.g. spot-checks) to ensure accuracy of completed transactions, prepares/reconciles reports related to enrollment in order to comply with district and government requirements

Bachelor’s Degree in education, sociology, business administration or related field and two years of progressively responsible student services experience coordinating, administering, planning or evaluating programs.

OR

An equivalent combination of educaiton and expeirence sufficient to succesfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.

1. Two (2) or more years’ experience working in a One-Stop Enrollment Services and/or Admissions & Records Office

2. Two (2) or more years’ customer service experience with a high degree of public contact including in person, telephone, online and mail

3. Two (2) or more years’ experience working with Peoplesoft (Student Information System)

4. Experience compiling data and providing reports for analysis

5. One (1) year supervisory experience

Will be required to travel and to work at multiple site or locations.

Possession of a valid State of Arizona Class D driver’s license is required; must meet minimum standards regarding driving: http://www.maricopa.edu/legal/rmi/vehicle.htm#requirements

Applicants must submit a cover letter that details how the applicant meets minimum and desired qualifications.

Applications without a cover letter will be incomplete and will not be considered.

Please ensure your resume and cover letter provide the following items:

• Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
• Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, and name of employer for each position.
• Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.

Apply on or before May 22, 2018 to be considered in the pool.

Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.