Student Accounts Technician

Position Summary:

Chemeketa Community College is seeking a qualified candidate for a Student Accounts Technician position working in Business Services. A successful candidate will be detail oriented and have the ability to provide outstanding customer service in a diverse team-environment. Problem solving abilities, good communication, a positive attitude, and a strong work ethic are characteristics which are highly valued in our office.

The student accounts technician position focuses on accounts receivable functions related primarily to student accounts. This position maintains Perkins Loan borrower records, ensuring compliance with regulations; processes external collection agency account transactions on student accounts; and provides backup support for student and childcare billing processes. This position interacts daily with students and college staff with regards to Perkins Loans and financial aid refund payments, checks and direct deposit transactions and collection activities.

Terms of Employment:

This is a 100%, 12-month classified assignment of the B2 band and grade.

Requires flexible work schedule to meet program needs, which may include evenings and/or weekends

Requires the provision of official transcripts upon hire

Upon hire, must pass security inquiry which may include criminal and/or driving history; only information relevant to the position will be considered

Salary Placement:

Initial salary placement would rarely extend beyond step 3, $2,853.00/mo.

Duties and Responsibilities:

ESSENTIAL FUNCTIONS:

Embraces diversity and actively collaborates effectively with a variety of students, staff and the public from diverse cultural, social, economic and educational backgrounds

Actively participates in the retention and recruitment of students by providing excellent customer service

Embraces appropriate technology tools to accomplish job functions; understands and utilizes available technology as communication and data gathering tools

Perkins Loan & Financial Aid Functions:

Prepares Financial Aid check run including running reports, mailing checks, tracking Perkins Loan disbursements

Extracts Perkins award reports from Financial Aid system, downloads entrance interview reports, and satisfies requirements in Financial Aid system

Prepares and maintains records of current/past Federal Perkins loan borrowers in accordance with guidelines

Transmits student account and loan disbursement information electronically to Perkins Loan billing servicer

Prepares exit interview database, e-mails and sends letters informing borrowers of Federal requirements and instructions to complete on-line exit interview

Establishes contact with defaulted borrowers and attempts to bring payment into current status (phone call, skip tracing, action processing); submits computer input/transmittal information to billing agency. Records contacts in regard to payments

Determines which Perkins loans are uncollectible and assigns to US Department of Education according to established procedures

Processes and maintains records for student book loans and financial aid repayments, which include billings and collection activity

Processes Lender Verification Certificates (LVC’s) with Title IV Additional Servicers (TIVA’s) to facilitate student loan consolidation. Works with various online systems (for each individual TIVA), identifies appropriate accounting entries to recognize funds received, determines recipient for payments received (e.g. collection company, etc.) and processes over and under payments from TIVA’s.

Receives unofficial withdrawal notification documents from financial aid. Identifies institutional return portion and inputs transaction(s) (FARF’s) on student(s) account. Applies transactions (tpay) to corresponding reversal of aid transaction processed by financial aid.

Accounts Receivable Functions:

Negotiates with students and prepares Past Due Payment Plan Agreements within defined guidelines and tracks payment progress

Communicates with students regarding collection activity on their accounts

Determines when and if an account receivable should be turned over to our external collection agency and prepares and submits appropriate collection documents. Inputs data into the State Income Liability (SIL) system for collection by Oregon Department of Revenue (DoR). Updates student accounts with payments received; posts comments; manages collection holds (places and/or removes); adjusts SIL; communicates with agencies regarding adjustments to accounts and ensures consistent reconciliation between student and agency accounts; Process includes the use of defined skip-trace software. Serves as liaison with collection agencies for designated accounts receivables

Maintains direct deposit account information for student refunds; troubleshoots banking issues and communicates with student

Provides back up for childcare billing processes

Provides back up for student accounts billing process including e-billing, paper billing, collection invoices, reviewing timelines and informing staff

Acts as a member of the accounts receivable team; serves as a resource for questions from students, staff and other customers; works collaboratively in meeting the goals and needs of the department

Other Functions:

Collects data from various sources and inputs into spreadsheets or databases

Communicates with students and borrowers in a positive, respectful, and supportive manner

Performs all other job duties as assigned

Qualifications:

MINIMUM QUALIFICATIONS:

Associate’s degree from an accredited institution

-AND-

One year of full-time equivalent student services or general accounting experience

-OR-

High School Diploma/General Equivalency Diploma (G.E.D.)

-AND-

Three years of full-time equivalent student services or general accounting experience

Core Competencies:

Knowledge – Basic accounting principles, applicable State and Federal laws/regulations (FERPA, Perkins Loans Program, Collections Law, Title IV)

Skills – excellent oral and written communication; interpersonal/customer service skills resulting in positive interactions with coworkers, students, and public; using computers and applicable software – Word, Excel, Gmail, mainframe systems, databases:

Abilities – Attentive to detail and accurate data entry; prioritizing work; effectively work within a team

Preferred Qualifications:

Student accounts experience in a Higher Education Environment

Accounts receivable work experience

General accounting coursework

Experience using Ellucian’s Banner software

Supplemental Information:

When applying for this posting, you will be required to attach one or more of the following electronic documents:

-Cover Letter -Resume
-Optional- Unofficial Transcripts- An electronic copy of your academic transcripts from an accredited institution must be attached with your application. The transcript must demonstrate the minimum educational requirement for the position. If you have academic credentials from non-U.S. institutions, you will need to include an evaluation of your credentials

Required documents must be provided at the time of application. Please remove your social security number from your documents, including transcripts. Documents containing social security numbers will be considered incomplete. Incomplete applications will not be considered. Chemeketa makes employment decisions based solely on the candidate’s demonstrated competencies as related to successful performance in the position.

Successful applicants for designated positions must successfully pass a background inquiry, which may include criminal, driving, credit and full background checks. Only information relevant to the position will be considered. An individual with negative information on their background inquiry will not necessarily be denied employment. Providing false information will result in rejection of an application, employment offer or dismissal

Applicants are eligible to use Veterans’ Preference when applying with Chemeketa Community College in accordance with ORS 408.225, 408.230 and 408.235; and OAR 105-040-0010 and 105-040-0015. Preference will be given only if the applicant meets the minimum criteria of the position and electronically attach the required documentation at the time of application.

DOCUMENTS REQUIRED FOR VETERANS’ PREFERENCE

•MEMBER COPY 4 of the Certificate of Release or Discharge from Active Duty (DD Form 214 or 215) -OR- Letter from the US Dept. of Veterans Affairs indicating receipt of a non-service connected pension
•Disabled Veterans must also submit a copy of their Veterans disability preference letter from the Department of Veterans Affairs. You can request copies of your military service record through the National Archives website at http://www.archives.gov/veterans/military-service-records/
For information regarding Veterans’ Preference qualifications, visit the following website:
http://www.oregonjobs.org/DAS/STJOBS/vetpoints.shtmlq

Physical Requirements – Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects